United Illuminating Company Manager - Regional Operations in Orange, Connecticut


Headquartered in New Haven, Connecticut, UIL Holdings Corporation (NYSE:UIL) is a diversified energy delivery company serving approximately 725,000 electric and natural gas utility customers in 68 communities across two states, with combined total assets of over $5 billion. UIL Holdings is the parent company for The United Illuminating Company (UI), The Southern Connecticut Gas Company (SCG), Connecticut Natural Gas Corporation (CNG), and The Berkshire Gas Company (Berkshire), each more than 100 years old. UI provides for the transmission and delivery of electricity and other energy related services for Connecticut’s Greater New Haven and Bridgeport areas. SCG and CNG are natural gas distribution companies that serve customers in Connecticut, while Berkshire serves natural gas customers in western Massachusetts. UIL Holdings employs more than 1,900 people in the New England region. This position will be working in our Brewster, NY office.


Job Overview:

Manages one or more functional areas within a region such as Line, Gas, Meter, Substation, and Field Customer Service. Provides leadership and direction to achieve goals and implement change. Responsibilities include safety, reliability, customer satisfaction, cost-effective resource allocation, staff selection and development, process improvement and oversight, major project management and daily field operations activities. Coordinates and participates in problem- resolution and emergency response with other functions and subject matter experts. Ensures administrative matters such as payroll, budgets, performance reviews, safety, scheduling, and work management reports are completed in a timely and accurate manner. Requires contact with the public, contractors, local government agencies and officials, other utilities, and the media. Requires extensive travel throughout region and occasional travel outside region.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

  1. Develops and implements annual business plan including O&M; and Capital budgets. Monitors ongoing progress and reallocates resources as necessary to ensure goal achievement (Safety, Reliability, and Customer Service).

  2. Oversee and evaluate work processes. Identifies and implements process improvements. Creates a climate of innovation, in which ideas for process improvement are continually encouraged from within the organization. May be responsible for reporting and performance tracking.

  3. May be responsible for Senior Management budget analysis, KPI and mandated inspection reporting.

  4. Selects, trains, and develops personnel. Guides and appraises work of subordinates. Rewards and disciplines as appropriate.

  5. Coordinates key contract bids and awards with Procurement. Researches and resolves invoice processing and payments with Finance and Procurement. Ensures compliance with applicable rules, regulations, policies, guidelines, and safe work procedures as established in the APM and SOPs.

  6. Oversees, supports and participates in service restoration process during electric and gas emergencies. Coordinates cross-functional problem solving.

  7. Resolves employee relations, labor relations, and customer relations issues. With a strong emphasis on developing & nurturing long-term constructive relationships with, peers, subordinates, and union leadership.

  8. Performs other duties as assigned.


Education & Experience Required:

  • Bachelor’s Degree with a minimum of seven years relevant experience preferred. Associates Degree with a minimum of 10 years relevant experience required, or High School Diploma/GED with 15 years relevant experience and the completion of the relevant progression program required.


  • Managerial and leadership skills.

  • Creative problem-solving skills.

  • Strong interpersonal, communication, organization and follow-through skills.

  • Prior experience with project management preferred.

  • Ability to multi task and set priorities.

  • Acts as mediator/negotiator with all perspective business partners.

  • Customer focused.

  • Ability to administer to budgets, contracts, staffing needs, performance management goals and objectives.

  • Demonstrated ability to coordinate with Utility professionals across the company.

  • Ability to develop and manage a safe work environment.

  • Leadership experience in a union environment preferred.

We are an equal Opportunity Employer – minorities/females/veterans/ individuals with disabilities/sexual orientation/gender identity.

Job Posting Title: Manager - Regional Operations

Reference Code: EXT-NB50106933-E-01

Contract Type: Full Time

Branch: UIL - 180 Orange

City: Orange