American National Bank Relationship Banker I in Omaha, Nebraska
Description PERSONAL FINANCES: Must have the ability to manage personal finances.
JOB SUMMARY: Under direct supervision of a Bank Manager, the successful colleague will be responsible for assisting customers in a dual role focused on delivering exceptional service and quality with every transaction. The Banker will perform teller transactions, service customer needs and resolve issues, and when appropriate proactively sell American National Bank products to existing customers and prospects. Bankers are responsible for identifying, expanding and deepening customer relationships through profiling and then recommending appropriate products and services. Bankers will also be responsible for making customer referrals to the appropriate line of business to meet their financial needs. The colleague in this position will also provide exceptional customer service through efficient and accurate processing customer transactions and be able to efficiently demonstrate all customer channels including digital capabilities.
Strive to deliver a satisfying customer experience by fulfilling service requests and providing efficient and accurate transaction processing. Support the operational integrity of the branch.
Responsible for selling American National Bank products to existing customers and prospects. Responsible for expanding and deepening customer relationships by identifying and matching customer needs throughout Commercial, Wealth, Treasury, Mortgage and Retail Departments.
As a valued colleague of American National Bank you play a critical role in delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner. Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and insure that the customer’s best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our colleagues. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time.
Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. Must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act.
Responsible to report any procedure or process that doesn’t meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through American National Banks anonymous Ethics Hotline.
KEY RESULT AREAS Sales and activity tracking Operational/Procedural Activities Cross-Sell
COMPLIANCE: In addition to the employee’s regular responsibilities American National Bank realizes that a cohesive Compliance Program is the responsibility of every employee in the bank to ensure compliance with applicable consumer protection laws and regulations. Total bank support is required, but the Audit Committee and Management acknowledge that their influence, direction, and guidance are critical to implementing an effective Compliance Program. It is also a requirement that all employees especially Management and Officers demonstrate unequivocal support of the Compliance Program so that all bank employees understand and perceive the importance of the Compliance Program. Management's involvement will be critical to administering an effective Compliance Program.
ESSENTIAL JOB FUNCTIONS: 1. Acquire new and deepen existing customer relationships by initiating thorough, quality conversations in order to identify customer needs and matching those needs with the appropriate Bank product or service. Requires strong understanding and execution of the Bank’s sales objectives, processes, tools and campaigns and must effectively demonstrate and sell all customer channels.. Refer customers to other members of the branch team or select business partners including Commercial, Mortgage, Wealth, and Treasury, as appropriate to meet the customer needs. 2. Nurture and retain customer relationships by extending a courteous welcome and delivering accurate and timely customer service according to the established guidelines, including cashing checks, accepting deposits, and withdrawals, handling loan and credit card payments and dispensing monetary instruments and bonds. Look for opportunities to convert service activities into sales opportunities. 3. Answer customer questions and resolve related account issues to ensure customer satisfaction, including phone and in-person. Perform service related activities such as on-boarding calls and appropriate follow-up with customers. 4. Open new deposit related accounts, credit cards and savings products and process changes to existing accounts. Requires understanding of sales, products, benefits, account ownership, forms, and procedures. Ensure that new accounts are properly processed and cross-sell opportunities are identified and pursued. 5. Support the day to day operations activities of the branch as assigned including: cash vault balancing, reporting, tracking and servicing the ATM machines and night drop. Balance cash daily to maintain accurate transactions processed. 6. Protect the Bank's financial interests by complying with internal and external policies, procedures, and regulations. 7. Banker should perform reactive cross-sell activities such as campaign calls, referral follow-up and other related activities.
NECESSARY KNOWLEDGE, SKILLS & ABILITIES: 1. Verbal Communication 2. Customer Relations 3. Mathematical 4. Other: Digital technology aptitude and ability 5. Operate Office Equipment 6. Organizational 7. Written Communication
EDUCATION & EXPERIENCE: 1. Required Education: High School or equivalent combination of education and experience 2. Preferred Education: Associate's Degree Business or related field 3. Required Experience: Less than 2 years of experience working in a sales and goals based environment, with strong customer service focus. 4. Preferred Experience: Less than 2 years Sales and/or financial industry experience 5. Preferred Experience: Less than 2 years Technology use including use of computer and systems.
OTHER DUTIES AND RESPONSIBILITIES 1. Performs other duties as assigned.
JOB REQUIREMENTS 1. Adherence to Company policy and procedures is required. 2. Perform duties in accordance with the Vision & Values of American National Bank 3. Regular attendance is required. 4. Basic math and reading skills, and attention to detail. 5. Use of basic office equipment (e.g., photocopier, voice mail, "fax" machine, calculator, multiple line telephones, typewriter, computers etc.). 6. Represent the organization in a professional and positive manner.
NOTE: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be constructed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
EO/AA: American National Corporation (including all affiliates) (“ANC”) is an Equal Opportunity/Affirmative Action (EO/AA) employer. ANC considers applicants for all positions, and employees are treated equally during employment, without regard to race, color, religion, gender, national origin, age, disability, marital status, protected veteran status or any other prohibited basis of discrimination, as provided under applicable state and federal law.
Federal and state law obligates us to provide reasonable accommodation to the known disabilities of applicants and employees, unless to do so would pose an undue hardship. Please let us know if you need an accommodation to complete the application process or to perform any essential elements of the position you are applying for. You may do so by contacting the Human Resources Employment Department at firstname.lastname@example.org.
Requisition Number: 16-0276
Company: American National Bank
Title: Relationship Banker I
Department: Retail - 90th & Dodge
Location/Building: 90th & Dodge
Employment Type: Full Time
Total Hours Per Week: 40
Monday: Flexibility to open/close
Tuesday: Flexibility to open/close
Wednesday: Flexibility to open/close
Thursday: Flexibility to open/close
Friday: Flexibility to open/close