Oracle Implementation Consultant II in North Ryde, Australia

Implementation Consultant II

Preferred Qualifications

KeyPerformance Indicators

  • OPERA Certification –PMS

  • Hotel Systems ProjectAdministration – Onsite Checklists, Project Sign-offs and expense andtimecard lodging.

Dutiesand Responsibilities

  • Manage project timelines,installation and configuration of the Hotel Systems product suite


  • Willing to work overtime andholidays as requested

  • Hotel Systems ProjectAdministration – Onsite Checklists, Project Sign-offs and ExpenseSign-offs

  • Provide applicationtraining with a demonstrated understanding of current hotel managementtechniques

  • Impart specific knowledgerelated to major account standards such as certified versions, rate codesand ORS systems

  • Be familiar with and adhereto the latest training and installation standards and procedures

  • Obtain and maintain currentcertification in:

  • Major Accountaccreditation

  • Current applicationversion

  • Necessary SQL, Oracle andtechnical skills

  • Participate actively ineducation and collaboration forums

  • Participate in qualityassurance of new product and/or version release software when required

  • Submit timely and accurateproject status and other required reporting

  • Work with internal supportand product teams to ensure service level requirements are exceeded

  • Work with customers toensure that contractual service expectations are exceeded

  • Perform other duties asrequested or as deemed appropriate

  • Able to travel and be awayfrom home for extended periods of time

  • Currently hold a validpassport

  • Willing to work with a widevariety of cultures

  • Adhere to company standards,policy and procedure


  • Minimum two years’experience installing/configuring/training property management systems

  • Minimum two years’experience using a property management system in a supervisory ormanagement role

  • OR

  • Tertiary qualification in atechnical, hospitality, or other related field

  • Knowledge of front officemanagement procedures

  • Experience in Microsoftsuite of products in particular, Outlook, Excel, Word, Project andPowerPoint

  • High level of competencywith English language


  • Previous training experiencein the area of theoretical/conceptual training

  • Knowledge of OPERA and/orother related PMS systems

  • Familiarity with WindowsServer, Oracle, SQL and Remote Connectivity Applications

  • Previous experience in supportinghospitality software products

  • Basic working knowledge ofNetworks, PC’s and troubleshooting installation issues


  • Analytical problem solvingskills

  • Project Management skills

  • Presentation skills

  • Superior communicationskills, written and verbal

  • Strong interpersonal skillswith the ability to earn respect from customers, colleagues and others


  • Ability and credibility towork effectively with the client at all levels of the organization

  • Proven ability to workunsupervised or as a team member of both the local office team and widercompany teams

  • Creative thinking abilities,uses experiences and knowledge to create new ideas and think 'outside thesquare'

  • A self-starter withinitiative, drive and strong desire to succeed

  • Ability to work under stressand meet deadlines

  • Flexibility with people andtime

Detailed Description and Job Requirements

Intermediate implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site.

Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.

2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.

Job: Consulting

Location: AU-AU,Australia-North Ryde

Job Type: Regular Employee Hire

Organization: Oracle