TurnKey Vacation Rentals Account Manager, North Lake Tahoe, CA in North Lake Tahoe, California
TurnKey Vacation Rentals is looking for a service-oriented, proactive, and entrepreneurial-minded Account Manager, to join us. Join a growing team, where you will work hand-in-hand with our local General Manager to help our short-term-rental owners with everything from on-boarding into our technology platform to being a primary ongoing relationship manager.
We are looking for an Account Manager to help serve our homeowners on a local basis. This is an essential customer-facing role through which TurnKey maintains and grows our relationships with the owners of rental properties. Account Managers are a primary resource for homeowners, managing the day to day operational aspects of the business, and resolving issues on a timely basis. This is a perfect role for a customer service-oriented problem solver with demonstrated initiative in handling large customer portfolios.
• Oversee the on-boarding process with owners including data gathering on their home, gathering required information and helping to prepare the home as a short-term rental • Work proactively with owners to remove barriers that reduce bookings and lead to guest experience issues • Respond in a timely manner to owner questions / issues and offer rapid solutions, working with other Turnkey departments like Sales, Field Operations and the Guest Experience team • Become generally knowledgeable on all aspects of the TurnKey offering – listing strength, utilization and rate management, license/tax compliance, and overall property management processes • Perform “campaigns” as assigned, to reach out to specified segments of owners with targeted solutions, needs, and opportunities; report on progress and results of these campaigns • Build strong and lasting relationships with owners, assuming primary responsibility for owner retention
• 2-5 years work experience in account management and/or a customer service role, managing large customer portfolios • Experience in hospitality, particularly in the vacation rental space, a plus • Must be experienced and savvy with all forms of technology, Salesforce or other CRM solution experience preferred • College degree preferred • Problem solving, and a service mentality are a must
What We Offer:
• Opportunity to join a company re-inventing the vacation rental service industry • Work with a world-class team to develop industry leading processes and solutions • Competitive salary, stock options, and health insurance plan • Time off when you need it – flexible PTO plan
About TurnKey Vacation Rentals:
TurnKey Vacation Rentals is a local vacation rental manager with headquarters in Austin, Texas, that provides a technology platform, accounting and service support. We were started by former HomeAway, Expedia, and Hotwire executives, with funding from major players in the online travel industry. We manage over 800 properties in markets such as Austin, Nashville, Port Aransas, Palm Springs, San Diego, Santa Barbara, South Lake Tahoe and Park City.
Our goal is to reinvent the vacation rental management space bringing better returns to owners and higher service to guests.