ADP USA Technical Analyst I in Norfolk, Virginia
This position is in Norfolk, VA providing mainframe support. The ADP Enterprise Technology Group is in need of qualified individuals to provide varying degrees of Technical and Application support for ADP's Enterprise Application Platforms. The successful candidate will provide timely and effective 2nd Level Infrastructure Support for mission critical systems in a fast paced environment. Different from a classic "Help Desk" role, this is a technical role working as a bridge between IT Operations, Line of Business Users, Application Developers, & Systems Engineers. RESPONSIBILITIES: * Resolves issues identified by automation (alerts) or escalated via one of ADP's Enterprise Command Centers * Supports Line of Business User Requests * Researches Issues and Investigates Root Cause * Works with R&D, Engineering, and Tier X Expert Level Support to Create and Implement Permanent Fixes and Workarounds to Issues (Recurring and/or High Impact) * Supports Projects to Maintain the Platform (Patches, Releases, Database Scripts, etc...) * The position calls for a normal eight hour work day, Monday thru Friday with the likelihood of unplanned overtime hours as situation mandate and occasional weekend work. Travel requirements are minimal 0-1 times per year. QUALIFICATIONS REQUIRED: * Education: Bachelor Degree or equivalent in education and experience required. * Experience: 2+ years in Technical Support Role * Preference will be given to candidates who have the following * Excellent Communication Skills * Experience Resolving Technical Issues and Identifying Root Cause (Problem Management) * Service Orientation * Troubleshooting and Analytical Skills preferably with Complex Systems * Familiarity with Technology Fundamentals (Software, Applications, Hardware, Networks) IBM zOS a Plus * Knowledge or Experience with a relevant IT Framework (ITIL, ISO/IEC 20000, Agile) * Experience Supporting Product Platforms beyond 'How To Use' an Application. * Crisis Experience -- Ability to Diagnose and Remediate Issues under Pressure.