Serco Field Service Engineer II - Norfolk, VA (remote) in Norfolk, Virginia

Field Service Engineer II - Norfolk, VA (remote)Norfolk, VA, US

Job Description Install, troubleshoot, and maintain products/equipment including alarms, naval munitions, giant voice, cameras, intrusion detection, emergency operation centers, regional dispatch centers, gates, wide area alert, indoor voice, enterprise land mobile radio, dispatch activities, and support for regional and emergency operation centers as needed. Train employees, identify, analyze, and repair product failures, order and replace parts as needed. Determine and recommends which products or services best fit the customers' needs. Familiar with standard concepts, practices, and procedures. Rely on experience and judgment to plan and accomplish goals. May lead and direct the work of others. A wide degree of creativity and latitude is expected.

Provide critical preventive and corrective maintenance, information assurance, asset management, technical systems updates, service call resolution, and configuration management for C4I systems worldwide.

Work is performed in Norfolk and the surrounding area.

Required Skills - Active Secret clearance.

- Effective interpersonal and communication skills.

- Bachelor's Degree and 4 years of experience OR High School diploma and 8 years of experience in the field.

- Prior experience with access gates and associated hardware, software, systems and manufacturers including, but not limited to the following:

. Sentry Interface


. License Plate Readers

. Lenel

. Card Readers

. Bollards

. Barriers

. Hydraulics

. Access Control Logic

. Delta

. Nasatka

. Autogate

- Work is generally performed on site where working conditions may vary.

- Ability to travel as necessary.

Employment Type Full time

Career Level Mid Career

Job ID 52032373

Company Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world’s leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our customers deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1.2 billion and is part of a $6 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

Functional Area Systems Design & Engineering

Department Our services in the Defense business unit support all branches of the U.S. military and the intelligence community. Our teams provide a variety of support services related to the maintenance and life cycle sustainment of US Navy, US Coast Guard and Customs and Border Patrol fielded C5I systems. We are focused on the design, systems engineering, project management, procurement, installation, training, testing, and field maintenance of these systems. We also provide personnel services to military personnel, military families, and civilians working for the military. Our capabilities address a wide range of managed services, as well as the complete military lifecycle which includes recruitment, to active duty through retirement. And for the Intel community we have over 300 cleared professionals who serve a variety of Intelligence Community and Department of Defense customers who stand on the front lines of defense for our nation. The unit employee’s specialists focused on acquisition and program management, systems engineering, cyber security, signals and intelligence analysis, financial management, human capital, and information technology.