Catholic Charities Community Services of New York Family Case Manager – Family Case Management Program in New York, New York


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Family Case Manager – Family Case Management Program

Location: New York, NY

FLSA Status: Full Time, Non-Exempt

Classification: Administrative Support Worker

Department: Immigrant and Refugee Services

Program: Refugee Resettlement

Reports To: Family Case Management Case Supervisor

Supervisory Responsibilities: No

Summary: Under the direct supervision of the Case Supervisor, the Family Case Manager will provide direct case management for immigrant adults and their children. The Family Case Manager will perform intakes, conduct home visits, create service plans, and follow up with up to 20 cases at any given time. The Family Case Manager will complete contract forms, reports and individual service plans as well as enroll clients in various social services and provide referrals to relevant psychosocial and legal services. The Family Case Manager will provide administrative, data entry and program support as needed.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Oversee cases from intake to case closure, including making home visits, intake, performing assessments, service referrals and enrollments, and providing direct case management services and supports.

  • Prepare referral letters for clients needing psychosocial, medical, mental health, legal, or educational services.

  • Work with immigration legal providers to refer clients to orientations and potential representation.

  • Answer client phone inquiries and schedule appointments.

  • Write detailed progress/case notes, maintain copies of documents and reports in each file, ensure record maintenance in compliance with contractual requirements.

  • Assist Case Supervisor and Program Manager with community outreach and coordination of community resources.

  • Handle logistical arrangements for meetings, training, and orientations.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday - Friday. Schedule is primarily Monday – Friday 9 to 5, but some flexibility is required to schedule home visits or to see clients in the office.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Travel for home visits, outreach and/or escorting clients at least 40% of the time using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.

  • Assess and work in varied home environmental conditions.

  • Remain in a stationary position at a work station and use a computer approximately 50% of the time.

  • Use of telephone, and general office equipment.


Education and/or experience required:

  • Bachelor degree in Human Services or related field, or four (4) years’ experience as case manager.

  • At least two (2) years’ experience working with immigrant families and providing social services.

Skills, Licenses, and/or competencies required:

  • Bilingual: English and Spanish.

  • Valid U.S. Driver’s License. Must successfully complete Agency’s Safe Driver requirement.

  • Ability to travel using public transportation and driving within the New York City, Long Island and the Lower Hudson Valley as required by the contract.

  • Strong organizational skills.

  • Excellent oral and written communication and interpersonal skills.

  • Ability to prioritize and handle multiple complex tasks.

  • Computer literate; ability to utilize multiple databases for all service-related documentation.