Serco Motorist Assist Patrol – New Orlean, LA NC52007323 in New Orleans, Louisiana

Motorist Assist Patrol – New Orlean, LA NC52007323New Orleans, LA, US

Job Description The Motorist Assist Patrol (MAP) Operator provides safe, quick clearance of incidents that affect traffic, including disabled vehicles. The primary purpose of the MAP is to ensure the roadways are free of obstructions and safe for the traveling public. To ensure safety, MAP Operators wear highly visible, reflective uniforms and drive specially marked vehicles when assisting motorists and emergency responders. Upon successful completion of classroom and field training, the MAP Operator will be certified to operate a fully equipped Motorist Assist Vehicle. CPR / First Aid training is provided to enable the MAP Operator to provide standard first aid until emergency services arrive when necessary. Specific duties include:

-Monitors the safety of roadways with regard to vehicle crashes, disabled/abandoned vehicles, debris, and lane-closing events, traffic signal malfunctions, damage to equipment and large materials on state roadways, and general incident/congestion scenarios.

-Provides roadside assistance to stranded motorists (including changing tires, giving battery jumps, providing fuel, removing debris from the travel lanes, etc.)

-Works closely with other first responders at highway incidents.

-Provides incident response, on-scene traffic control and limited first aid

-Provides Traffic Incident Management services

-Accepts personal responsibility of all work output in the MAP vehicle

-Adheres to MAP SOP guidelines.

-Communicates with Traffic Management Center staff with regard to disabled vehicles, abandoned vehicles, debris, and lane-closing events

-Coordinates with TMC operations staff to obtain a full understanding of the status of all incident activity

-Disseminates information clearly and effectively to TMC operations staff using a radio unit or two-way communication device

-Notifies TMC personnel of traffic signal malfunctions, damage to equipment and large debris on state roadways, and general incident/congestion scenarios

-Provide emergency roadside service to motorist and observe safety procedures to avoid injury and accidents at all times.

Required Skills High school diploma with at least one year of experience in a similar field. Have a good driving record, Commercial Driver’s License (CDL) is desired but not required. Must be able to perform the physical demands of the job. Strong command on the English language and ability to communicate both in writing and verbally; Bilingualism in Spanish is an asset. Must have a general working knowledge of vehicle maintenance. Basic computer skills. Ability to work various shifts including morning, evening, overnight, weekends and holidays in a variety of weather conditions. Ability to work diligently in a noisy environment. Use of personal protective equipment. Required CPR/First Aid certification (training provided) . Passes a criminal history check and drug test.

Employment Type Full time

Career Level Entry Level

Job ID 52007323

Company Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world’s leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our customers deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1.2 billion and is part of a $6 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

Functional Area Transportation Management

Department The Transportation & Infrastructure business unit has four main business streams - surface transportation, aviation, fleet maintenance and infrastructure services, with over 1000 personnel providing these services in the federal, state and local markets. Our transportation surface and infrastructure business includes traffic control centers, intelligent system specification, deployment and maintenance, traveler information systems, back office capabilities, program management, congestion management and general operations. Our business with state and local governments include parking management systems and technicality upgrades and parking enforcement. In addition we provide fleet maintenance services to a number of public utilities and municipal authorities.