Serco Lead Operator, Motorist Assist Patrol - New Orleans, LA NC52121256 (3 positions) in New Orleans, Louisiana

Lead Operator, Motorist Assist Patrol - New Orleans, LA NC52121256 (3 positions)New Orleans, LA, US

Job Description The Motorist Assist Patrol Lead Operator essentially performs the same function as an operator, except acts in a supervisory capacity as assigned by the Manager.

-Able to prepare shift line-up (Roster) and take disciplinary action as authorized.

-Responsible for monitoring the daily field operations of the Motorist Assistance Program activities and staff, confirms the daily shift schedules and manages the field route assignments.

-Prepare correspondence, accident reports, schedules, forms, presentations, training material, personnel management documentation, and electronic communications.

-Report assigned equipment/vehicle maintenance/repair needs to Manager.

-Participate in operations analysis, including measures of effectiveness, route designations, manning requirements, reporting criteria and methodology, and evaluation of traffic needs, trends, and response.

-Assist with the development and maintenance of Operations Manuals and Standard Operating Procedures/Guidelines.

-When requested by manager or customer, participates in Post Incident Analysis. Perform other duties as assigned.

The inclusive operator tasks are:

Operates out of a Highway Safety vehicle, monitors safety of roadways and communicates with operations staff with regard to disabled/abandoned vehicles, debris, and lane-closing events; traffic signal malfunctions, damage to equipment and large materials on state roadways, and general incident/congestion scenarios. Specific duties include:

-Coordinates with operations staff to obtain a full understanding of the status of all incident activity.

-Follows all applicable state, local laws and safety guidelines.

-Provides roadside assistance to stranded motorists (including changing tires, giving battery jumps, providing fuel, removing debris from the travel lanes, etc.) and incident response, on-scene traffic control.

-May provide limited first aid and may require CPR/First Aid certification (s).

-May require a valid Commercial Driver’s License (CDL).

Required Skills Requires a high school diploma or its equivalent with at least 2-4 years general vehicle maintenance experience. Ability to lead teams of Operators.

Employment Type Full time

Career Level

Job ID 52121256

Company Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world’s leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1 billion and is part of a $6 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. Our focus on Bringing Service to Life is more than a tagline, it’s the way we get things done, the way we talk with each other, and the way we interact and respect each other. We succeed by encouraging and generating new ideas. We trust our people to deliver. We are passionate about building innovative and successful Serco businesses. Our most powerful tool in improving performance is to instill a stimulating culture where people feel they can personally make a difference. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

Functional Area Transportation Management

Department The Transportation & Infrastructure business unit has four main business streams - surface transportation, aviation, fleet maintenance and infrastructure services, with over 1000 personnel providing these services in the federal, state and local markets. Our transportation surface and infrastructure business includes traffic control centers, intelligent system specification, deployment and maintenance, traveler information systems, back office capabilities, program management, congestion management and general operations. Our business with state and local governments include parking management systems and technicality upgrades and parking enforcement. In addition we provide fleet maintenance services to a number of public utilities and municipal authorities.