HCA, Hospital Corporation of America Senior Project Manager in Nashville, Tennessee
For the eighth consecutive year, in 2016, HCA’s Information Technology & Services was recognized as one of the/Top 100 Best Places to Work in IT/byComputerworldMagazine.
JOB SUMMARY HCA IT&S Senior Project Manager (Sr. PM) manages projects and/or programs of large to extra-large size, visibility, and complexity levels. They may also be sought after to coach/mentor other PMs/APMs as their experience grows within HCA.
HCA IT&S Sr. PMs are responsible for planning, scheduling, executing, scope management, status reports, cost/budget development and tracking. Sr. PMs may manage projects with significant interdependencies with active projects or existing systems; they may be required to manage and track interrelated projects and programs. Sr. PMs work with multiple stakeholders within IT&S and Business Operations to define a project’s objectives and scope; work across IT&S organization to acquire resources and form project teams; estimate project schedule and costs; manage the work of team members and third-party contractors consultants, and vendors, to deliver IT products according to plan, schedule, and budget. Sr. PMs oversee projects from initiation, to development of the defined results, and through deployment of the product, including turnover to the appropriate systems support and user support organizations.
RESPONSIBILITIES % of Time and Description of Responsibility 30% - PM Processes
• Scope Management – Plans and controls scope for complex, ambiguous or fluid projects and when WBS for a similar HCA project is not available. • Requirements Management – Installs/manages processes to ensure specific requirements are met and approved by users where critical to project results and timetable. • Schedule Management – Accurately scopes out length and difficulty of tasks for larger projects new to HCA, measures performance to schedule, able to anticipate schedule issues and risk areas and recommend proactive corrective action. • Resource Management – Involved with resource planning, validates and refines less "solid" plans as needed, structures/mobilizes the project team for projects with scope new the HCA; assigns tasks across organization boundaries and adjusts as needed to stay on schedule; Projects future needs and identifies risks/issues, works with resource managers to resolve. • Risk/Issue/Action Item Management – Able to apply HCA methods and/or PMI standards to define the appropriate Risk/Issue/Action Item Management strategy (including mitigation, acceptance, avoidance or transfer) for projects, implements and effectively facilitates the defined approach through communication and leadership; ensures risks are managed as directed by project stakeholders. Guides team and sponsors to accept some risks given the opportunity for benefit. Anticipates complex cross function issues and facilitates resolution, escalates issues to executive supervisors with the proper balance of urgency and calm/composure. • Financial Management - Executes the cost estimating/planning process for project with scope new to HCA or with uncertain or ambiguous scope or considerations: Gathers and compiles the project budget including capital and equipment components, manages external vendors and follows HCA accounting/financial processes.
20% - Leadership • Team Leadership - Foster team cooperation across organization groups, able to elicit cooperation, able to diffuse tension; Anticipates possible/probable team dynamics issues and proactively implements adjustments (e.g. team building activities) to maintain or improve team dynamics; Drives team decision making supported by all parties and ensures alignment of decisions with organizational missions, values, and priorities. • Conflict/Crisis Management - Helps other team members remain calm in crisis situations, guides the team to fully understand the issue and assess urgency, develop and assess solution options, manage stakeholder communication and decision needs and drives to the best solution; Elevates performance under pressure, and sets an appropriate example for others relative to performing under pressure. • Process Improvement Focus - Begins to look beyond project delivery responsibilities to identify ways to improve PM processes and/or deliver additional value to project stakeholders. • Critical Thinking/Decision Making - Comfortable making most significant decisions for complex projects in accordance with installed project governance and issue management processes. • Leading Others - Driving execution without creating conflict; Empowerment of team members in decision making; Problem resolution with escalation as appropriate. • Managing Expectations - Manages expectations for project by ensuring stakeholders and team members have a common understanding of project expectations. All project management processes are clearly documented as appropriate for the project size and complexity. Identifies and either resolves or escalates discrepancies or issues as they are discovered. • Mentoring Others – Mentors PMs at the same or lower level; is sought out for assistance by other PMs.
30% - Communications • Stakeholder Communications - Develops formal communication plans for complex projects, able to craft complex and/or unpopular messages to a challenging stakeholder group with success, able to obtain needed communications from stakeholders; Appropriate interactions with Leadership with little to no guidance. • Influencing Negotiations - Can negotiate skillfully in tough situations with internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and assertive as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing. • Communication Skills: Oral, Written, Listening - Ability to draw conclusions and connect outside factors into conversations and work sessions; Prepare and deliver effective written communication to all parties. • Meeting Facilitation/Presentation Skills - Designs and executes appropriate facilitation approaches depending on audience and topic complexity - uses variety of tools and approaches to solve complex project / business issues. Prepares for and presents complex matters effectively across organization levels; is effective in a variety of formal presentation settings: one-on-one, small and large groups; is effective both inside and outside the organization, including on controversial topics; Recognizes and ensures connection with all audience types and levels.
20% - Engagement and Organizational Management • Organizational Awareness and Navigation - Can maneuver through complex political situations effectively and quietly; is sensitive to how people and organizations function; anticipates obstacles and plans his/her approach accordingly. • Customer Trust & Confidence - Possesses proven track record. Effectively manages customer expectations by establishing relationships, transparent communications, and factoring business needs into project decisions. • Business Acumen - Possesses strong understanding of how healthcare companies/organizations work. Is aware of current policies, practices, trends, technology, and information affecting the HCA business and organization. Understands how strategies and tactics are and can be used/effective in project management. • Functional & Technical Knowledge - Broad understanding of HCA business functions in assigned business function and technologies within and outside area of responsibility.
Other duties as assigned
EDUCATION Bachelor’s Degree - Required
5 or more years - Preferred
OTHER QUALIFICATIONS • Agile Project Management and Scrum certification desired, but not required. • Strong organization skills. • Excellent written and oral communication capability; persuasive, encouraging, motivating, and inspiring; the ability to listen and understand. • Experience with multiple types of projects (Infrastructure, Business and Clinical), whether developed or purchased and integrated. • Competent and proficient understanding of IT project components. • Strong relationship management skills. • A certification in project management is a plus but not required. • Proficient in using project management software, such as MS Project. • Demonstrated experience in team management. • Experience at working both independently and in a team-oriented, collaborative environment. • Servant Leadership; a leader who considers the needs of the team over their own. • Ability to motivate team members • Ability to clarify objectives. • A sense of responsibility and accountability; someone who takes ownership and initiative. • Results-oriented with an eye toward the end-goal and business results as the objective of our projects. • The ability to think and act; decisiveness, assertiveness, with the ability to achieve results quickly. • A willingness to take appropriate risks in order to capitalize on opportunities. • Adaptable and flexible, with the ability to handle ambiguity and changing priorities. • Professional demeanor and positive attitude; customer service orientation. • Good executive presence. • Identifies and proposes solutions to complex problems. • Excellent time management skills. • Delegates work effectively. • Strong negotiation and influence skills. • Ability to elicit cooperation from a wide variety of resources, including upper management, clients, and other departments; the ability to defuse tension among project team, should it arise. • Ability to learn, understand, and apply new technologies, methods, and processes. • Ability to work autonomously. • Respect for diversity of experience, characteristics, viewpoints, and opinions.
PHYSICAL DEMANDS / WORKING CCONDITIONS
• Overtime may be required to meet project deadlines. • Sitting for extended periods of time. • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects. • Physically able to participate in training sessions, presentations, and meetings. • Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management.
Title: Senior Project Manager
Location: Tennessee-Nashville-Corporate Main Campus
Requisition ID: 10207-19291