HCA, Hospital Corporation of America Director Patient Access - Centennial Medical Center in Nashville, Tennessee

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JOB TITLE: Director Patient Access, Centennial Medical Center

GENERAL SUMMARY OF DUTIES: The Director of Patient Access is responsible for the daily operations of all functions and serves as the liaison between the Service Center and the facility. The Director of Patient Access integrates the department’s services with the hospital’s primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As the leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services. They serve as a key promoter of the Service Center, which strives to meet and exceed the needs of its customers.

SUPERVISOR: Patient Access Regional Director

SUPERVISES: Patient Access Managers and/or Supervisors


  • Plan, prepare and integrate facility Patient Access processes with PAS’s during deployment

  • Establish controls and review mechanisms for PAS policies and procedures related to Patient Access OPERATIONAL DUTIES INCLUDE BUT ARE NOT LIMITED TO:

  • Oversee facility operations of Patient Access functions (e.g. pre-registration, benefit verification, preauthorization, admission/registration, service pre-payment, etc.) to ensure daily operations are maintained according to standard

  • Serve as the primary liaison between the PAS and the Facility

  • Maintain and promote good customer relations with facility management, physicians and physician office staff

  • Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in PAS Service Level Agreements

  • Inform Regional Patient Access Director of any significant issues in the Patient Access area (e.g., Preregistration delays, pre-authorization backlogs, etc.)

  • Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education

  • Inform staff of relevant changes and developments in payer requirements

  • Ensure quality review measurements are in place

  • Facilitate implementation and monitoring of standard master files, processes, reporting and education programs

  • Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate

  • Develop specific objectives, budgets, and performance standards for each area of responsibility

  • Identify and implement process improvements to lower costs and improve services to facility customers

  • Perform staff reviews and prepare performance documents for direct reports

  • Recommends sufficient number of qualified/competent staff

  • Determines staff qualifications and competence. Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms

  • Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered

  • Attends in-service presentations, and complete mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA Standards

  • Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues

  • Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"

  • Other duties assigned


This position requires competence in assessment, treatment, and/or care for the age groups indicated. The staff member must be able to demonstrate the knowledge and skills necessary to provide care, based on physical, psycho/social, educational, safety, and related criteria, appropriate to the age for the patients served in his/her assigned service area. The skills and knowledge needed to provide such care may be gained through education, training or experience.

Age Groups: Birth - 1 year (infant), 1 - 11 years (pediatric), 12 - 16 years (preschooler), 17 - 64 years (adult), 65 – Life Span (geriatric)


  • Bachelor’s Degree in Business or related field

  • Equivalent work experience may substitute degree requirement EXPERIENCE:

  • Patient Access experience

  • Minimum 5 years management experience

  • Experience in healthcare provider finance operations or similar service environments required CERTIFICATE/LICENSE: N/A

Title: Director Patient Access - Centennial Medical Center

Location: Tennessee-Nashville-Centennial Medical Center

Requisition ID: 08942-120287