ABBTECH Professional Resources, Inc. Avaya Software Specialist - Miami, FL in Miami, Florida
Avaya Software Specialist - Miami, FL
Experience with the Implementation (not just the installation or SW load) of Avaya Aura Solution including Communication Manager, Session Manager, System Manager to include:
Implementation is defined as writing scripts that will be the guide for programming the systems, loading licenses for right to use – PLDS and RFA; work with ARS, UDP, test to show translations work with the solution .
Configure SIP trunks
Design, implementation and support of both Avaya Aura Systems and Avaya Legacy PBX’s products, Prologix (csi), si and R with port capacities from 50 beyond 10,000.
Implementation and support on Avaya IP Connect products, s87XX, S84XX, S8300,,DL360,and various servers
S85XX , s81XX medial server. LSP / ESS survivable servers, SLS
Implementation and support for telecommunication switch adjuncts, IVR, Messaging (Intuity, Modular Messaging, Aura Messaging) CMS, NICE Recording System, Call Accounting systems, SIP, SES, Session Manager, System Manager
Implementation and support of MLPP, Multi-Level Precedence and Preemption
Implementation and support E911, CAMA and 911 set across Corporate Enterprises..
Experience with creating a survivable system or geo redundant system
Assist Call Center Specialist with the implementation of call center designs
Knowledgeable with call center applications, Advocate, EAS, CMS, CentreVu Supervisor, BCMS Vu.
Provided support to customers and Avaya field services in diagnostic and troubleshooting.
Provide Training to customers on what has been implemented
Experience and expertise for remote diagnostics and troubleshooting via Secure Access Link (SAL)
Documentation for verification and resolution for specific customer requests. I.e. audits, architecture designX Systems Administrations. Avaya System Administration, Integrated management suite.
Excellent verbal and written communication skills
Ability to establish and build long term relationship with customer
ACACN Certification: Avaya Certification Administration Communications Networking
Modular Messaging: Avaya University
Session Manger /System Manager
Avaya ACIS CM 5.2
Avaya ACIS CM