Signature Flight Support Air Concierge in Miami, Florida

Position Description

Do you have experience in hospitality, restaurant, retail, warehouse or general labor? This is a unique opportunity to work in Aviation! Give your career wings and come work for the leading global Private Aviation Service provider!!

We are a business like no other! We provide excitement, challenge, rewards and great people!

At Signature Flight Support, we provide premium flight support services including fueling, hangar space, ground handling and aircraft maintenance at more than 180 airports around the globe. We are known for consistent, exceptional service with expert support.

We have immediate opportunities for Air Concierge to be our customer service ambassadors.

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Air Concierge:

  • Comply with Company policies and procedures related to customer service standards, ramp, safety, and security procedures.

  • Marshal incoming and departing general aviation aircraft in accordance with Company standards.

  • Identify crewmembers, passengers, visitors, and vendors in accordance with Company security procedures.

  • Communicate with customers via telephone, fax, face-to-face, e-mail, ConciAir system or Unicom/Air to Ground Radio.

  • Ensure all departing aircraft have all requested amenities such as catering, coffee, ice, and newspaper.

  • Resolve customer requests, questions, and concerns regarding the Company‚Äôs services or products.

  • Transport customers by vehicle to and from the airport terminal and local hotels as needed.

  • Escort crew and passengers to and from aircraft.

  • Assist customers with loading and unloading baggage as needed.

  • Assist crew or passengers with directions or recommendations for food, lodging, etc.

  • Assist crew with cleaning of aircraft, removal of garbage, and vacuuming carpets.

  • Perform Signature Gold Cap Service if requested by customer.

  • Contact customers by verbal and written communications thanking them for using Signature Flight Support.

  • Maintain and stock amenities in customer areas and ensure the lobby and restroom areas are clean and free of debris.

  • Assist Line Service Technicians and Customer Service Representatives as needed.

  • Perform other duties as assigned.

Position Requirements

High school diploma or General Education Degree (GED). Excellent interpersonal, verbal and written communication skills. Proficient computer skills. Must possess a valid state Driver's License. Previous customer experience preferred. Previous FBO experience a plus!

An Equal Opportunity Employer M/F/Disability/Vet

Job: Passenger Service

Primary Location: United States-Florida-Miami-Miami International Airport

Organization: Landmark US

Schedule: Full-time

Req ID: 22836