Agilent Technologies, Inc. Customer Service Specialist in Manesar, India


Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Agilent trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, product changes or returns, accounts receivable collections, invoicing requirements, Responsible for booking orders and/or processing quotes.

  • Primary contact for accepting orders from trade customer.

  • Ensure adherence to Corporate Order Acceptance Policy, standard terms and condition and export administration requirement.

  • Ensure proper approvals for any non-standard terms and conditions,

  • Enter and edit order, including change order, credit and rebill, in accordance to Agilent policies and processes.

  • Follow-up and correct pricing or configuration issues.

  • Coordination with Customer and Division to establish committed delivery date.

  • proactively manage order to meet committed delivery date and any special delivery requirement.

  • for non-credit customer, actively follow-up for cash-in-advance payment from customer, and ensure that any shipment out of division can be duly delivered to customer.

  • Ensure all order result in clear and payable invoice, and that invoice and revenue recognition is triggered in accordance to SAB101 rules.

  • Establish and maintain effective lines of communication with FE, management, business and cross-functional teams to resolve customer order related issues.

  • Insure Customers are proactively notified of changes in order status. Follow-up on outstanding issues, and take ownership for customer satisfaction in assigned area.

  • Determines and develops approaches to administrative customer service assignments

  • Solves a broad range of customer service problems varying in scope and complexity

  • Understand customer needs and take ownership for customer satisfaction in assigned area.

  • Trigger customer billings timely and in accordance with defined policy and standards.

  • Establish and maintain effective lines of communication with FE, management, business, PL and cross-functional teams to resolve order related issues

  • Bachelor Degree or University Degree of equivalent. Or a minimum of 1 years relevant experience

  • Capability to handle multiple tasks and responsibilities.

  • Ability to work in a stressful environment

  • Usage of standard approaches to moderately complex problem resolution

  • Escalation management skills

  • Must be a German Language specialist. Proficient in written and Verbal communication

  • Must have completed all the semesters.

  • Written test would be conducted for the shortlisted candidate post resume screening.

Agilent is an equal opportunity employer.

Date Posted: 18/Oct/16

Requisition: 2068436

Job Title: Customer Service Specialist

Company: Agilent

Business: Global Infrastructure

Job Category: Customer Service

Job Sub-Category: Customer Service Admin

Region: Asia Pacific

Country or Area: India

State/Province: Haryana

Town/City: Manesar

Shift: Afternoon Job

Job Type: Experienced

Schedule: Full-time

Travel Required: No

Duration (Temp Positions Only): Not applicable