Agilent Technologies, Inc. Customer Service Specialist in Manesar, India
Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Agilent trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, product changes or returns, accounts receivable collections, invoicing requirements, Responsible for booking orders and/or processing quotes.
Primary contact for accepting orders from trade customer.
Ensure adherence to Corporate Order Acceptance Policy, standard terms and condition and export administration requirement.
Ensure proper approvals for any non-standard terms and conditions,
Enter and edit order, including change order, credit and rebill, in accordance to Agilent policies and processes.
Follow-up and correct pricing or configuration issues.
Coordination with Customer and Division to establish committed delivery date.
proactively manage order to meet committed delivery date and any special delivery requirement.
for non-credit customer, actively follow-up for cash-in-advance payment from customer, and ensure that any shipment out of division can be duly delivered to customer.
Ensure all order result in clear and payable invoice, and that invoice and revenue recognition is triggered in accordance to SAB101 rules.
Establish and maintain effective lines of communication with FE, management, business and cross-functional teams to resolve customer order related issues.
Insure Customers are proactively notified of changes in order status. Follow-up on outstanding issues, and take ownership for customer satisfaction in assigned area.
Determines and develops approaches to administrative customer service assignments
Solves a broad range of customer service problems varying in scope and complexity
Understand customer needs and take ownership for customer satisfaction in assigned area.
Trigger customer billings timely and in accordance with defined policy and standards.
Establish and maintain effective lines of communication with FE, management, business, PL and cross-functional teams to resolve order related issues
Bachelor Degree or University Degree of equivalent. Or a minimum of 1 years relevant experience
Capability to handle multiple tasks and responsibilities.
Ability to work in a stressful environment
Usage of standard approaches to moderately complex problem resolution
Escalation management skills
Must be a German Language specialist. Proficient in written and Verbal communication
Must have completed all the semesters.
Written test would be conducted for the shortlisted candidate post resume screening.
Agilent is an equal opportunity employer.
Date Posted: 18/Oct/16
Job Title: Customer Service Specialist
Business: Global Infrastructure
Job Category: Customer Service
Job Sub-Category: Customer Service Admin
Region: Asia Pacific
Country or Area: India
Shift: Afternoon Job
Job Type: Experienced
Travel Required: No
Duration (Temp Positions Only): Not applicable