University of Wisconsin Madison DIRECTOR OF AUDIENCE SERVICES in Madison, Wisconsin



Apply now

Job no: 88515-AS

Work type: Staff-Full Time


Location: Madison

Categories: Other

Position Vacancy ID:


Employment Class:

Academic Staff-Renewable

Working Title:

Director of Audience Services

Official Title:


Hiring Department:




Anticipated Begin Date:

JANUARY 04, 2017


This is a renewable appointment.

Advertised Salary:

Minimum $52,000 ANNUAL (12 months)

Depending on Qualifications

Degree and area of specialization:

Bachelor's degree required and master's degree preferred ideally in arts administration, management, business administration or communication or related field.

Minimum number of years and type of relevant work experience:

-Three to five years of experience in supervisor role within a performing arts organization including overseeing ticketing services/box office and experience working with and supervising university students preferred.

-Knowledge and experience working with ticketing services; ticketing software, customer relations management, financial management, accounting procedures, subscription sales, group sales, PCI compliance and staff training

-Impeccable customer service and communication skills

-Demonstrated ability to supervise and direct employees including university students

-Ability to teach, mentor and coach student employees and interns.

-Computer hardware and software experience including use of: spreadsheets, word processing and data management.

-Understanding of donor stewardship, management of development activities and corporate sponsorship

-Ability to multi-task and problem solve in a fast-paced work environment

-A flexible schedule and willingness to manage and adjust personal schedules to accommodate the needs of the Theaters program.

License or Certificate:

Position Summary:

The Director of Audience Services works to ensure an excellent patron experience; oversees front of house operations for the Wisconsin Union Theater, directs ticketing services provided through Campus Arts Ticketing and fosters and maintains strong working relationships with several campus Arts departments and programs.

Campus Arts Ticketing is a service provided for the university by the Wisconsin Union Theater. The Wisconsin Union Theater hosts over 300 events annually and provides ticketing support to over 200 events at several campus locations.

Additional Information:


Julie Medenwaldt


Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Instructions to Applicants:

To be considered, applications must be submitted online. Applicants will be asked to upload a resume and cover letter outlining relevant qualifications and experience.

Additional Link: Full Position Details

NOTE: A Period of Evaluation will be Required

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department

Advertised: 18 Oct 2016 Central Daylight Time

Applications close: 15 Nov 2016 Central Standard Time