Jack Henry and Associates Technical Product Manager in Louisville, Kentucky

Job Description

Here at Jack Henry & Associates, you’ll get the chance to make a real, positive impact on people’s lives. Our mission in iPay Solutions, is to simplify and enhance people’s experience paying bills. We’re doing this by reimagining the payments ecosystem and building products that provide the best possible experience to our customers.

The Technical Product Manager will be responsible for the design, modifications, and management of the activities of bill pay products within iPay Solutions. Involvement lasts throughout all stages of a product’s lifecycle, from product inception and planning through maintenance and end-of-life decisions.


  • Bachelor’s degree

  • Minimum of 10 years of experience in Product or Project Management in the Information Technology space


  • Has broad expertise or unique knowledge and contributes to company objectives as a subject matter expert (SME). Works on highly complex and diverse projects. Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in selecting methods, techniques and evaluation criteria for obtaining solutions.

  • Knowledge of Internet Banking and Bill Pay

  • Able to define system and functional requirements.

  • Able to use independent judgment to plan, prioritize and organize a diversified workload.

  • Specific knowledge of the financial industry as it relates to the product.

  • Superior knowledge of development and design for products in the financial industry.

  • Knowledge of Agile development methodology

  • Superior knowledge of research procedures concerning development of new technologies.


  • Designs, modifies and manages activities for a specific product or group of products from product definition and planning through production and release.

  • Serves as the central resource with design, process, test, quality and marketing as the product(s) move to completion and release.

  • Tracks statistics of product adoption by customer base and translates feedback into enhancement recommendations.

  • Ensures a smooth turnover to the implementation or support organizations that includes planning, training and hand off.

  • Establishes and interacts with user community (e.g., focus groups, ESP, customer fact finding, etc.)

  • Creates and maintains the product vision/roadmap.

  • Participates in the rollout of marketing plans/campaigns.

  • Creates alpha and beta program definition and coordinates execution.

  • Creates standard demonstrations (and occasional participation in customer demonstrations).

  • Provides demonstration training to Sales.

  • Promotes investigation and application of new technologies and industry trends to product management activities.

  • Ensures that products meet specifications and quality goals.

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.