Jack Henry and Associates Internet/Mobile Banking Client Support Representative in Lenexa, Kansas

Job Description

Internet/Mobile Banking Client Support Representative

Jack Henry & Associates is seeking a detailed, motivated individual to join our team as an Internet/Mobile Banking Client Support Representative. This team provides software support for NetTeller, NetTeller Cash Management, goDough, Electronic Statements (ESI) and other JHA Internet Solutions products for financial institutions operating SilverLake or 20/20 as their core processing software.

This position will work Monday- Friday 9:30 am -6:30 pm central time. There is also an on-call rotation that requires weekend and off-hours work. This position is based in our Lenexa KS office.

JHA offers a casual work environment that encourages career development and growth. JHA has a great benefit package that includes 401(k) with a company match, employee stock purchase plan, and a generous PTO package that allows a great work life balance.


  • 18 months professional work experience in a technical support, help desk, financial institution, or financial institution operations environment.

  • Ability to work 9:30am – 6:30pm CT / Monday – Friday. The position requires participation in an on-call rotation and off-hours/weekend.


  • Associates or Bachelor’s Degree

  • Experience working with Jack Henry SilverLake or CIF 20/20 environments.

  • Knowledge of Internet and Mobile banking products and ability to troubleshoot device and/or browser level issues.

  • Browser / Internet level troubleshooting experience.

  • Ability to provide outstanding customer service.

  • Strong communication and customer interaction skills.


  • Provides first tier support and troubleshooting for Internet and mobile banking product to financial institutions.

  • Working from assigned customer cases - accurately assesses the customer's issue or problem.

  • Using targeted and detailed questions fully comprehends the need, issue, and resolution.

  • Using organization skills maintains personal knowledge of recent environment/software updates to ensure accurate customer communication.

  • Using time management and organizational skills, manages case backlog to ensure that customer communication is timely.

  • Identifies and resolves other questions that may arise.

  • Answers general level questions related to product(s) or service(s).

  • If unable to resolve an issue, provides accurate and complete assessment of issue via case notes to ensure efficient hand off to the appropriate team.

  • Participates in training programs to continuously improve product knowledge and service skills

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.