Grantham University Admissions Manager in Lenexa, Kansas
Position: Admissions Manager
Location: Lenexa, KS
COMPANY OVERVIEW:Be a Life Changer! Grantham University is a nationally accredited online University founded in 1951 by a veteran to serve active duty and retired military service members, along with other non-traditional students. Since our move from Slidell, Louisiana, to the Greater Kansas City Metropolitan area in 2005, we have grown steadily and have added jobs to the community. If you are looking for a rewarding position with an organization that allows you to positively change lives every day through the power of education, look no further than Grantham University.
POSITION DESCRIPTION:Admissions Managers manage a team of various levels of Admissions Representatives. This position will ensure the Admissions staff meets departmental admissions goals and objectives.
KEY JOB RESPONSIBILITES:
Manage various levels of Admissions Representatives and the day-to-day Admissions activities
Use expertise to ultimately increase the teams overall inquiry conversion and student retention rates.
Achieve team performance standards and lead the team in the accomplishment of meeting assigned goals.
Lead an assigned team by example through motivation, training and development, performance management and feedback, while fostering teamwork, morale, and professionalism.
Provide ongoing training for all team members.
Provide thorough documentation of all trainings, coaching plans, disciplinary actions and all other discussions with team members.
Responsible for lead base management, including inquiry distribution, inquiry reassignment, data integrity and the overall maintenance of inquiries assigned to the team within the CRM.
Use metrics to analyze and improve team member production.
Know, maintain, adhere and comply with all appropriate University policies, state and federal regulations and follow all Standard Operating Procedures.
Is ethical and acts with integrity according to University values.
Maintain knowledge of programs offered and take responsibility for keeping current with program changes and new programs offered.
Facilitate departmental communications to help create a positive, team-oriented atmosphere.
Collaborate with customers, which may include student enrollment, student complaints and conflict resolution.
Investigate and collect knowledge of the company’s competitors and their industry activities.
Compile and submit daily/weekly/monthly reports.
Possess the ability to effectively communicate and convey a professional image to prospective students and the corporate community.
Perform all interactions with the highest level of customer service and professionalism.
Hold University strategies, tools, technology, and processes confidential to ensure that our competitive advantage is not compromised
Other duties as assigned
EDUCATION/ WORK EXPERIENCE REQUIREMENTS AND DESIRED SKILLS:
Bachelor’s degree preferred
1-3 years of admissions experience required; online admissions experience a plus.
1-2 years management experience (to include developing and implementing training programs and/or team building and motivational activities, as well as, managing department programs and activities) preferred
Minimum 3-4 years of progressively responsible management experience in a sales environment preferred
Able to communicate in written and oral formats using standard admissions terms.
Capable of accomplishing multiple tasks within specific periods of time.
Self starter with outstanding problem solving and analytical skills.
Proficient in Microsoft Office Suite Products and Internet required.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
Able to interpret, adapt, and apply guidelines and procedures;
Knowledge of programs/services available to university students;
Knowledge of student recruitment and retention issues;
Strong student-centered focus; commitment to student satisfaction and success;
Knowledge of customer service standards and procedures;
Display success in a performance-driven sales environment which utilizes metrics and measurements;
Desire to work in a progressive but competitive environment
Results-oriented and self-motivated person who needs little supervision in following up on assigned students;
Ability to multi-task and learn and leverage a variety of software applications;
Able to effectively communicate orally (in person and by telephone) and in writing.
Able to multi-task, yet maintain close attention to detail and timeliness of work production.
Able to work in a positive team-oriented manner with a variety of people (students, faculty, staff, administrators, vendors, and members of the general public)
Excellent verbal and written communication skills
Language Skills: Able to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Able to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Able to effectively present information to executive management, faculty, staff, and/or students.
Mathematical Skill: Able to work with basic mathematical concepts such as addition, subtraction, multiplication, and division. Able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:Able to define problems, collect data, establish facts, and draw valid conclusions. Ability to present facts to faculty for departmental response. Able to deal with a variety of information presented in oral or written formats. Able to deal with non-verbal behavior in assisting with problem resolution.
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequently required to use hand to finger, handle, or feel (including the use of computer keyboards) and talk or hear (including the use of a telephone and computer).
Occasionally required to walk, stand, and make presentations
This position may involve sitting at a desk for extended periods of time.
Specific vision abilities include: close vision and distance vision