Kforce Customer Service Representative in Kalamazoo, Michigan

Kforce has a client that is searching for a Customer Service Representative in Kalamazoo, MI.Summary:The ideal candidate will be responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.Major Job Duties and Responsibilities:

  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments

  • Refer unresolved customer grievances to designated departments for further investigation

  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

  • High School diploma or equivalent

  • 2 to 4 years of customer service related experience required

Skills and Competencies:

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills

  • Ability to work independently and manage one's time

  • Ability to accurately document and record customer/client information

  • Previous experience with computer applications, such as MS Outlook or data entry software

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours