Cass Information Systems, Inc. Client Support Representative in Jacksonville, Florida

Client Support Representative

Cass Information Systems is the nation's leading provider of payment and information services for corporate America’s freight, utility, waste and telecom expenses. We are a business-to-business solutions provider focused on invoice processing, payment, auditing and business intelligence services. We are strongly committed to providing consistently high-quality service to our customers and deeply committed to the welfare and professional growth of our staff.

The Client Support Representative is primarily responsible for handling incoming client and vendor account questions for either a dedicated assigned set of clients or any current clients utilizing our products and services, service issues and requests; resolving any issues through follow up with vendors and clients; and documenting interactions within our proprietary systems.

Primary position responsibilities

  • Respond to incoming service related issues & questions:

  • Provide clients answers to waste service plan and general account questions

  • Resolve waste service issues (e.g. missed pickups)

  • Manage service requests (e.g. ordering pull and return on a compactor)

  • Coordinate temporary service needs (e.g. bulk/appliance pickups)

  • Troubleshoot equipment performance issues

  • Work collaboratively with waste hauling vendors:

  • Coordinate prompt, accurate response to service orders

  • Resolve service issues (e.g. property damage, equipment damage)

  • Manage Client Support internal work activity report:

  • Ensure all open issues and requests are resolved in time frame designated for each type

  • Other department projects as assigned

Knowledge and minimum requirements

  • Excellent written and verbal communication skills

  • Strong organizational skills and ability to multi-task

  • Proficiency in MS Office Suite

  • Able to work in a team-based environment

  • High School Diploma or equivalent

  • Minimum one year of customer service experience in a call center environment required

  • Prior experience working with waste related equipment (compactor, dumpsters, etc.) would be very helpful.



Jacksonville, Florida