Cass Information Systems, Inc. Audit Representative 1 in Jacksonville, Florida
Audit Representative 1
Cass Information Systems is the nation's leading provider of payment and information services for corporate America’s freight, utility, waste and telecom expenses. We are a business-to-business solutions provider focused on invoice processing, payment, auditing and business intelligence services. We are strongly committed to providing consistently high-quality service to our customers and deeply committed to the welfare and professional growth of our staff.
The Audit Representative position is responsible for verifying waste disposal costs through first level auditing and collecting missing expected waste invoices as indicated by reporting.
Primary position responsibilities
First level Auditing oEfficiently process the initial data entry phase of vendor invoice auditing with accuracy following system processes and business rules through auditing system oDispatch correspondence from audit inbox to appropriate queue as needed
Missing vendor invoice processing oContact vendors to get copies of missing invoices and update address to Cass if applicable oRun reports and provide authorization documentation when required oUpload electronic invoice copies for auditing oManage online accounts related to vendor invoices received via email
Research under billed invoicesoReview expected charges vs. billed charges and adjust invoice as needed when an under billing is identified. Use established procedures to make decision on updating.
Gathering missing invoice dataoContact waste haulers to gather required information missing from invoice in order to process invoice through audit.
Vendor past due noticesoAddress incoming past due notices related to vendor invoices by researching the balances open and communicating internally or externally using established procedures.
Mail ProcessingoProcessing outgoing mail correspondence to clients and waste service providers both via email and by regular mail.oSort incoming mail (invoices vs. payments)oOpen and scan all incoming correspondence for audit using established scanning profiles
Knowledge and minimum requirements
Minimum basic level experience with Excel
Ability to quickly enter data with accuracy
Strong problem solving skills with the ability to make quick decisions
Good written and verbal communication skills
One year of customer service related experience
One year of data entry or invoice processing experience