CRI Advantage Temporary Windows IT Technician in Idaho Falls, Idaho
Location: At the Idaho National Laboratory in Idaho Falls, Idaho
Length: Temporary from April to September 2016
GENERAL SUMMARY OF POSITION/PROJECT:
CRI is looking for temporary resources to operate computers installing security software on desktops, laptops, and devices following step by step, scripted procedures. The roles will require working with users to train and assist on accessing their devices in a secured fashion. This resource will report directly to a supervisor for day-to-day work assignments and work schedule. The initial length of the assignment will be from April until the September 30, 2016 with additional extensions available.
Install security software approved for issue through IT Requirements process. Follow specific procedures and detailed instructions to complete one routine task. Provide training and navigation to users. Escalate erroneous issues requiring troubleshooting outside of the scripted process to escalation contact. Must be Customer Oriented and provide friendly Customer Support.
Escalation contact will provide daily supervision, monitor incident status and performance, reviews and coaching.
Report issues not in scripted procedures or Knowledge Base Articles, document and draft solutions/fixes for approval.
Required: Associates Degree or 2 years related experience. Related fields include Customer Service, Call Center or Services industry with aptitude in a Windows computing environment.
Desired: Associate’s Degree in related Computer Field or certifications in one of the following – Windows 7, CompTIA A+, or CompTIA Network+ certification or higher (Sec+ preferred).
Technical Skills (Must have): Must have some low level familiarity with Windows 7/8.1 Operating System and MS Office Software. Must have familiarity with desktop and laptop computer hardware. Non-
Technical Skills (Must Have): Responsible enough to work well with a team. Ability to work effectively and with the requisite respect and courtesy within scientific and research environment. Must have strong customer service focus and user instruction skills.
CRI Advantage, Inc. is an Affirmative Action/Equal Employment Opportunity employer (AA/EEO)/ VEVRAA Federal Contractor.
Tracking Code: 236-771
Job location: Idaho Falls, Idaho, United States
Position Type: Full-Time/Regular