HCA, Hospital Corporation of America Pt Access Team Lead West Houston in Houston, Texas
JOB TITLE: Patient Access Team Leader
GENERAL SUMMARY OF DUTIES - Responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor. Provide assistance to staff level employees as necessary to insure compliance with department policies and procedures. Assist supervisor with staffing, report reconciliation, QA process, and other duties as assigned.
SUPERVISOR - Patient Access Supervisor
SUPERVISES - N/A
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Staff and order supplies according to budget guidelines and department needs
Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor.
Oversee the daily activities of the registration area to insure department standards are met
Assists Supervisor in educating registration staff of any changes pertinent to their roles
When appropriate, relieve staff members during employee sick/vacation time
Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients
Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach
Excel in all functions performed by patient representatives
Collect/request deposits and copays
Register all patient types
Assists in resolving patient concerns
Assist Supervisor to insure all personnel department policies and procedures are followed
Act in capacity of supervisor in his/her absence, and inform Supervisor of all issues upon his/her return
Maintains effectiveness of patient flow
Attends in-service presentations, and completes mandatory education week, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.
Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.
Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
Other duties as assigned
KNOWLEDGES, SKILLS & ABILITIES
Communication - communicates clearly and concisely, verbally and in writing
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by constantly meeting and exceeding expectations
Interpersonal skills - able to work effectively with other employees, patients and external parties
PC skills - demonstrates proficiency in PC applications as required
Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
3 years Patient Access experience preferred
CERTIFICATION/LICENSE - N/A
PHYSICAL DEMANDS/WORKING CONDITIONS - Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 25 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.
Title: Pt Access Team Lead West Houston
Location: Texas-Houston-West Houston Medical Center - Houston
Requisition ID: 08948-124932