Philips Sales Support, Intellispace Portal Clinical Workflow Specialist (Northeast) in Home Worker, Massachusetts
We simplify healthcare by focusing on the people in the care cycle, patients, and care providers. Through combining human insights and clinical expertise, we aim to improve patient outcomes while lowering the burden on the healthcare system. Philips delivers advanced solutions for both health professionals, to meet the needs of patients, and empowered consumers for affordable healthcare whether in hospital or at home.
The CWS is accountable for working collaboratively with our customers to fully understand, document, and implement their workflow requirements as they pertain to the Philips IntelliSpace Portal portfolio of solutions. In this role, the CWS is responsible for defining and demonstrating for customers the value of the product from a clinical and workflow perspective, analysis of the customer’s workflow during the presale phase, understanding and prioritizing their business requirements and documenting the requirements, and creating a handoff document that includes the clinical workflow requirements needed for successful implementation of ISP. Insure that designed solutions will improve efficiencies and drive standardization and optimization of the customer’s workflow across the continuum of care in the AV space.
Applicants must have significant relevant clinical workflow and consulting experience with strengths in business analytics, project management, lean six sigma methodologies, decision making, and problem solving. As a customer partner, the Clinical Workflow Specialist is required to work cohesively across diverse Philips Healthcare resources to support customer needs as follows:
Analysis and documentation of current workflows followed by the creation of customized customer workflows that will facilitate transition to ISP clinical and technical configuration and standardization of workflow
Creation of templates used to analyze, propose, and present customer issues and solutions
Identify key measures demonstrating customer utilization, efficiency gains to workflow, and optimization of the solution(s) delivery model. Capture gaps between current state workflow and product deliverables to address potential workarounds for the customer across Radiology domains
During sales process, assist in defining clinical and physician workflow adoption solution/strategy to help with implementation
Help define a customer training plan that addresses customer needs and deliverables. Should the customer have an existing AV solution the training should be designed to facilitate a positive and comprehensive transition of the customer’s workflow to the Philips AV solution
Work as a clinical advocate to recognize new opportunities within the account that made lead to upsell opportunities
Ensure Super User(s) has all available resources to successfully train the internal teams
Define the configuration/customization of the product that addresses future state workflow needs
Establish credibility and develop relationships with mid departmental to senior level client managers
Independently identify, collect, validate and analyze data to support workflow engagement objectives and provide workflow plan so implementation team can deliver the change management and tools to the customer to assist in the execution of these solutions
Prepare and deliver succinct, clear and insightful executive-level presentations
Facilitate effective, cross-functional workflow demo sessions with clients and Philips stakeholders
Responsible for validation and verification that the clinical use workflow of the install meets the predetermined solution
5 + years clinical/technical Radiology experience with demonstrated skill in clinical/technical area or 3 + years commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios
In depth understanding of Advanced Visualization (preferably ISP)
Demonstrate experience working in a customer-facing capacity with customers at the C-suite level (CMIOs and physicians are key) and ability to work in a complex matrix environment – managing up/down and at-peer levels – with ability to influence decision-making
Prior lean, process improvement, project management and/or consulting experience
Healthcare provider business acumen
Willingness to travel, up to 75%, to customer sites within North America, including overnight stays, and possibly weekend travel, depending on geography and business needs
Willingness to travel to national team meetings and tradeshows
Strong presentation skills (public speaking and lecture experience desired)
Demonstrated ability to understand and present complex material in understandable terms
Bachelors degree required
Master’s degree or 5+ years clinically relevant experience or prior administrative healthcare experience preferred.
Technical competence with the Philips IntelliSpace family of products
Clinical expertise across multiple imaging modalities with a primary focus in CT, MR, and PET/SPEC
PACS workflow competencies
Experience using an incident management system to support and document details of customer interaction.
Technical competence with the hardware/software including Lean, Six Sigma and Change Acceleration process tools.
Experience with conventional business family of software (Microsoft Word, PowerPoint, Excel, Salesforce.com and etc.…)
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Enjoy endless opportunities to learn, and develop your career in the directions to which you aspire. Philips Healthcare is a place where you will work with others whose far-reaching ideas and accomplishments have impacted over 200 million lives already. Please help us determine what’s next. Your ideas and ability to deliver will help to transform the future of healthcare, and allow you to create your own legacy.
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