Philips Multi-Vendor Area Service Manager in Home Worker, Massachusetts

We challenge you to join Philips as a Multi-Vendor Area Service Manager where you will use your managerial skills in driving your team to provide world class customer service! You will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.

The successful candidate will be responsible for the orderly functioning of customer sites.

These duties will include but are not limited to:

  • Managing all aspects of service delivery to a large Multi-Vendor service customer, which includes operating as part of the internal customer leadership team and performing all duties as the Biomedical Engineering Director.

-Managing a team of assigned Philips Biomedical Technicians and maintaining an in-depth knowledge of contractual obligations to the Multi-Vendor customers.

-Directly supervising the daily activities of account service personnel and subcontractors.

-Provide Project Management coordination as requested by the customer for continued improvement and success of the program and customer relationship.

-Setting priorities and schedules for service actions and ensure personnel are delivering on assigned responsibilities accordingly.

-Facilitating the continued development of a high performance work team comprised of the site-dedicated staff and actively strives to promote the appropriate environment for team growth.

-Providing follow-up to ensure service quality, high customer satisfaction, contract compliance, as well as regulatory compliance i.e. Joint Commission and CMS.

-Serving as a leadership member on Environment of Care Committee, Capital Planning Committee, Hospital planning committees, and other formal hospital committees as requested by the customer and participating in customers departmental meetings as a technical advisor.

-Responsible for monitoring the overall service delivery and coordination of all aspects of customer service, including, but not limited to:

-Plan, develop, and manage a $6million annual operating budget and providing the customer with required updates to budget performance on a monthly basis.

-Manage each hospital’s medical equipment inventory and oversee the service schedules for equipment covered under the Agreement and the new equipment under the OEM’s warranty.

-Resolve any service-related issues with Philips Service Center and other OEMs.

-Coordinate with OEMs to ensure Facilities receive any no-cost upgrades and enhancements in a timely manner.

-Provide reports (i.e., The Joint Commission reports) upon mutual agreement between the Site Manager and customer. Complete inventory reconciliations within the required agreement guidelines.

-Coordinate with Facility Finance Offices/Accounts Payable on any invoicing and payment-related issues.

-Work well across Philips sectors to provide customer with the One Philips experience they desire.

This position is part of our 5,500-member North American Healthcare Sales and Service organization. Working within this group, you’d benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings. In a ‘One Team’ culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable.

The successful Candidate must have:

-A Bachelor’s Degree in Biomedical Engineering/Business Management or equivalent work experience that must include 5-years of leadership experience in a large Hospital overseeing all aspects of medical equipment service.

-The ability to effectively cope with change, shift gears comfortably, decide and act without having the total picture, and comfortably handle risk and uncertainty. Excellent time management skills.

-The ability to quickly eliminate roadblocks and create/maintain program focus and customer confidence.

-The ability to work well through conflicts, be comfortable at focused listening, and have strong interpersonal skills.

-The ability to effectively deal with tough agreements and assignments, settle disputes equitably, find common ground, and gain cooperation of all parties involved.

-The ability to marshal resources to get things done, orchestrate multiple activities at once to accomplish goals, use all available resources effectively and efficiently, and communicate need, status, and outcome in a useful manner.

-The commitment to blend people into teams when needed, openly share wins and successes; and define success in terms of the whole team.

Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

If you are interested in an array of development and growth opportunities to demonstrate your impact both personally and professionally, come create your legacy here. …

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.