Philips Program Manager Post Market CT/AMI in Highland Heights, Ohio

We welcome you to join Philips as a Program Manager with the Post Market Surveillance” team for CT/AMI in our Cleveland, Ohio location

Your Team

The “Post Market Surveillance” team plays a key role in enhancing our customer’s satisfaction by (1) listening to customer feedback and investigating issues for complete understanding, (2) combining the customer feedback with other internal data sources and doing analysis to identify key trends that provide information to Philips on areas that we should be considering launching new development efforts, (3) assessing which issues require us to take action for our customers and (4) leading product change efforts that enhance customer satisfaction from kick-off to completion of implementation at all customers’ sites.

Your challenge

As a Program Manager you will lead global cross-functional projects to assess the need for change to our products and then lead the projects to deliver critical product improvements to our customers.

Your responsibilities

  • Lead a cross-functional team to assess the need for a new project based on the voice of our customer and internal data, and lead the team to document and defend the decision.

  • Architect high-level project plan complete with key integration points and marry this with bottoms-up planning to design an aggressive, yet realistic project planned optimized to reach business objectives.

  • Assist project team members to create detailed work breakdown structure and realistic estimates that will both help the team to estimate the project and have a solid mechanism for tracking progress.

  • Drive overall project execution to achieve schedule and content within budget.

  • Ensure clear quality goals are created and communicated that ensures the team has clear targets to enable top quality delivery the first time.

  • Align functional team activities (engineering, service, purchasing, marketing, manufacturing, finance, regulatory etc.), often with global reach across sites, through a structured approach to assure effective project delivery.

  • Establish a measurement and reporting framework to review progress with key stakeholders.

  • Develop key performance indicators (KPI’s) to measure progress.

  • Recommend course corrections to the project plan as required, drive decisions to closure with project team and all stakeholders, and build the results into updated plans

  • Use appropriate project management tools, communication plans and risk management techniques to create rigor in project planning and execution.

  • Other duties as required. Minimum Qualifications:

  • Master’s degree or equivalent work experience

  • 5+ years’ experience in a medical device and/or other regulated industry (Pharma, IVD).

  • 5+ years of working knowledge of appropriate global medical device regulations, requirements, and standards such as ISO 13485 and ISO9001, and FDA QSR. Desired Qualifications: • Supervisory and or other leadership experience is preferred. • Project management experience is preferred.

We are looking for

  • Bachelor’s Degree in engineering or other similar technical area required. Master’s degree preferred.

  • 3 or more years project management experience leading cross-functional product development projects.

  • Strong written and verbal communication skills required.

  • Experience working in more than one functional area (operations, engineering, purchasing, quality, sales, etc.), with deep understanding of R&D product development preferred.

  • Experience leading projects that span multiple countries preferred.

  • Ability to lead by influence required.

  • Strong problem-solving skills required.

  • Understanding of financial analysis tools preferred.

  • Computer-literate with working knowledge of Microsoft Project, Microsoft Excel, PowerPoint, and Word required.

  • Six-sigma knowledge & Certification preferred.

  • PMP Certification preferred.

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.