Philips Software Technical Support Engineer (Midlands) in Guildford, United Kingdom
Philips is focused on improving people’s lives through meaningful innovation. Our aim is to improve the lives of 3 billion people a year by 2025. We are undergoing an exciting transformation globally from a consumer and healthcare business into a leader in the Health & Technology space. As part of this transformation we now have an opportunity for a Software Technical Support Engineer to join our organisation.
The Software Technical Support Engineer is a trusted partner who provides guidance and implements the right solution to empower customers and ensure they get the most out of Philips solutions. You will be a technical hands-on expert that is responsible for executing the technical activities and deliverables during implementation projects with the aim to drive customer success.
The Software Technical Support Engineer role is remote based and will be supporting trusts across the Midlands.
As the Software Technical Support Engineer, your responsibilities include but are not limited to:
Mentor and train customers to maintain their systems
Resolve technical issues and offer proactive technical support
Documentation of solutions to ensure support teams and other consultants can participate in support and onward development
Contribute to the collective learning of Philips, seeking to share knowledge globally; assess and share repeatable processes that can be leveraged across multiple projects
Practice strong configuration management and version control
Act as a key member of the implementation project and/or support team; fosters collaboration through sharing experiences, information, perspectives, skills and expertise
Drive continuous improvements of our implementation methodology and service offerings based on customer feedback
Represent Philips professionally in both customer and internal team situations
Address complex and abstract problems
May be involved in business process re-engineering, introduction of new (innovative) technology, or new processes.
Effectively applies skills and knowledge to address and resolve challenges
Works independently with little supervision and may be involved in custom project work
Successfully completes increasingly more complex work that require seasoned technical and consulting skills
Capacity to react quickly to problems as they arise and meet deadlines under pressure
Works effectively with highly demanding professionals who value precision, preparation, and a sense that their time is being used well
We simplify healthcare by focusing on the people in the care cycle, patients, and care providers. Through combining human insights and clinical expertise, we aim to improve patient outcomes while lowering the burden on the healthcare system.
Philips delivers advanced solutions for both health professionals, to meet the needs of patients, and empowered consumers for affordable healthcare whether in hospital or at home.
The team you would be working with will be similar business professionals, working with a high degree of autonomy to directly address the needs of our customers.
This role will be servicing trusts in the Midlands.
We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences:
A competitive base salary plus a performance related bonus.
Company car or PACs allowance
Access to private healthcare insurance
Holiday allowance of 25 days a year from the start (plus bank holidays)
Learning and Development opportunities through our Philips University
Family friendly policies which offer enhanced maternity and paternity schemes
The Philips Employee Shop allows employees to buy Philips products at discounted prices
Subsidised Café promoting healthy eating and wellbeing at the Guildford site
Social Events - a dedicated Sports & Social committee with members in Guildford and Cambridge, promoting a host of social events throughout the year including the famous Family Sports Day at Surrey Sports Park.
We are looking for
Relevant technical certification preferred (MS/VMWare) ITIL is desirable
Knowledge of HL7/DICOM preferable
Proven experience as a key technical resource championing the needs of the customer within the healthcare industry
Demonstrable ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery or system updates
Experience of working within a team environment to achieve desired results
Please apply on-line – Good Luck!
Recruitment agencies : we are fortunate enough to receive lots of fantastic applications for our brand, however when we use agencies we have a PSL in place so please do not contact hiring managers or the recruitment team directly as we are not able to respond to you.