HCA, Hospital Corporation of America Patient Access Team Lead North FL Regional Medical Center in Gainesville, Florida

Staff and order supplies according to budget guidelines and department needs

Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor.

Oversee the daily activities of the registration area to insure department standards are met

Assists Supervisor in educating registration staff of any changes pertinent to their roles

When appropriate, relieve staff members during employee sick/vacation time

Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients

Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach

Excel in all functions performed by patient representatives

Collect/request deposits and copays

Assume on-call responsibilities to insure adequate staffing and problem-solving

Register all patient types

Assists in resolving patient concerns

Assist Supervisor to insure all personnel department policies and procedures are followed

Act in capacity of supervisor in his/her absence, and inform Supervisor of all issues upon his/her return

Maintains effectiveness of patient flow

Attends in-service presentations, and completes mandatory education week, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.

Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.

Communication – communicates clearly and concisely, verbally and in writing

Customer orientation – establishes and maintains long-term customer relationships, building trust and respect by constantly meeting and exceeding expectations

Interpersonal skills – able to work effectively with other employees, patients and external parties

PC skills – demonstrates proficiency in PC applications as required

Policies & Procedures – demonstrates knowledge and understanding of organizational policies, procedures and systems

Basic skills – able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately


High school diploma or GED required.


3 years Patient Access experience preferred

Title: Patient Access Team Lead North FL Regional Medical Center

Location: Florida-Gainesville-North Florida Regional Medical Center

Requisition ID: 08945-121011