Philips Revenue Assurance Manager in Framingham, Massachusetts

Your challenge

This role establishes operational objectives for the Billing, Accounts Receivable and cash management processes within Home Monitoring Lifeline US unit. The position delegates and coordinates and if necessary executes work plans and assignments within the team. Responsible for the financial integrity across billing, credits, collections and cash management

Key Responsibilities:

  • Leads and drives root cause analysis and runs regular reviews with cross-functional teams to identify which processes result in manual activities/late payments/wrong billing. Works to find solutions to eliminate/reduce the root causes. Follows up on the execution of these projects

  • Responsible for full transparency and complete matching and reconciliation of cash in advance (CIA) from customers across different business models

  • Manage risk at a local/corporate level to ensure transparency of risk portfolio and to highlight when credit exposures are increasing beyond risk appetite. Works closely with AcOps and Philips North America to review and update credit risk and cash management policies (Credit Risk management role)

  • Performs account reconciliations, daily credit holds, monthly statement & dunning letter processing, recommendations for credit limit adjustments and bad debt write offs

  • Reviews and sets performance KPIs and mentors team to drive them efficiently

  • Coordinate with Philips North America and Infosys in order to drive transparency, Philips policy adherence and standardization of work

  • Works with complex customer portfolios (B2B, B2G, B2C) and special billing requirements from big accounts

  • Performs account analysis to identify trends, problems and root causes of ongoing issues and outlines solution plans to improve the situation for both Lifeline and the customer. Resolve escalations from customers (consumers, B2B, B2G)

  • Responsible for performance management and development of team

  • Approving/performing ICS/SOX controls

Our Offer

At Philips, we are driven by our mission to improve the lives of 3 billion people per year by 2025, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. Thanks to our employees who share our passion for improving lives, we are at the forefront of the Healthcare industry leading in image guided interventions, ultrasound, patient monitoring, cardiology informatics, sleep therapy and respiratory care. Named one of the Top 50 Happiest Companies in America in 2013, we enable our employees to create a legacy in life through their work and support their development through people-centric learning, total rewards and personalized development planning programs.

We are looking for

  • Minimum of 8 years of related experience with a Bachelor’s degree with a combination of consumer and B2B billing and collections experience. MBA is a plus

  • Expert knowledge of financial instruments and their accounting treatment

  • Tangible experience with managing operations in an environment highly dependent on multiple IT systems. Experience with SAP and People Soft is highly desirable

  • Experience with managing consumer accounts (high volume) and Business to business accounts with Billing, AR and cash management

  • Ability to work with minimal supervision

  • Excellent written and oral communication skills

  • Analytical experience preferred

  • People management skills

  • Lean trained is a plus

  • Willingness to work extended hours when needed

  • Ability to handle pressure from internal and external customers

  • Intermediate to advance proficiency in MS excel and MS Access

  • Bachelor or Master’s degree in Business Economics, Finance and or Accounting orientated study

Advance your career in an environment that supports work-life balance, health & well-being and continuous learning. Making a difference begins right here, where you come first.

Ready to start improving lives by putting your personal skills & passions to work?

Apply Today!

Find out more info about Philips at

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.