Volt Information Sciences Help Desk Engineer- Long Term Contract in Foxborough, Massachusetts
Volt has partnered with a multi-national company with operations in Foxboro to identify 2 Technical Service Desk Engineers. In this role, you would be joining an established team providing technical support over phone/web. Ideal candidates would have 3+ years of experience in a professional support roles as well as excellent communication skills. This is a long term opportunity and a great foot in the door at a well-established organization. Please apply today if you feel you are qualified and are interested in this role.
They are looking for a “rock star Technical Service Desk Engineer” to join their team in Foxboro to support employees in North America.
Monitor, update and maintain tickets in defined ticketing system
Respond to tickets, contact users and plan workload
Take ownership of the issue from end to end- from creation through the whole process and then through the resolution to ensure that issue has necessary follow through with end user
Update tickets with the latest status
Escalate the ticket to the correct group if the incident cannot be resolved
Sign-off closed tickets with the user to include follow up specifically to the end user
Close tickets that have been resolved
Identify interrupts and escalate as needed, monitor where possible and resolve issues during emergency outages
Remote Software installation and configuration (based on standard software image and guidelines)
Set-up in accordance with documentation.
Troubleshoot software in the Standard Software image and 3rd party applications
Software Management to include, but not limited to: Virus, spyware and adware check and cleanup as needed
In depth troubleshooting of software and hardware issues
Secure password management for any and all provided passwords
Support access to corporate network/wireless and applications both on network as well as over VPN.Qualifications:
Candidate will need 3+ years of experience working in a technical support desk environment supporting end users
Proactive attitude and proven ability to provide courteous and professional service.
Office 365 experience preferred
Experience with Remote Desktop troubleshooting and issue resolution
ITSM experience preferred
3+ years of experience in implementing, troubleshooting and supporting end user technologies & services in medium to large sized environments
3+ years of Windows OS administration, configuration and troubleshooting experience
Experience with Microsoft SCCM
Microsoft Intune or equivalent MDM experience with managing mobile devices, configuring mobile policies and deploying mobile applications
Demonstrated knowledge of key technologies including Enterprise Mobility, Office 365, Collaboration, Messaging, Video Conference equipment and Unified communication
Good working knowledge of Active DirectoryRequired Experience3+ years of Technical Service Desk ExperienceITSM experience preferredMS Office 365 experience preferredVolt is an equal opportunity employer