Volt Information Sciences Help Desk Engineer- Long Term Contract in Foxborough, Massachusetts

Volt has partnered with a multi-national company with operations in Foxboro to identify 2 Technical Service Desk Engineers. In this role, you would be joining an established team providing technical support over phone/web. Ideal candidates would have 3+ years of experience in a professional support roles as well as excellent communication skills. This is a long term opportunity and a great foot in the door at a well-established organization. Please apply today if you feel you are qualified and are interested in this role.

Thank you,

Job Description:

They are looking for a “rock star Technical Service Desk Engineer” to join their team in Foxboro to support employees in North America.


  • Monitor, update and maintain tickets in defined ticketing system

  • Respond to tickets, contact users and plan workload

  • Take ownership of the issue from end to end- from creation through the whole process and then through the resolution to ensure that issue has necessary follow through with end user

  • Update tickets with the latest status

  • Escalate the ticket to the correct group if the incident cannot be resolved

  • Sign-off closed tickets with the user to include follow up specifically to the end user

  • Close tickets that have been resolved

  • Identify interrupts and escalate as needed, monitor where possible and resolve issues during emergency outages

  • Remote Software installation and configuration (based on standard software image and guidelines)

  • Set-up in accordance with documentation.

  • Troubleshoot software in the Standard Software image and 3rd party applications

  • Software Management to include, but not limited to: Virus, spyware and adware check and cleanup as needed

  • In depth troubleshooting of software and hardware issues

  • Secure password management for any and all provided passwords

  • Support access to corporate network/wireless and applications both on network as well as over VPN.Qualifications:

  • Candidate will need 3+ years of experience working in a technical support desk environment supporting end users

  • Proactive attitude and proven ability to provide courteous and professional service.

  • Office 365 experience preferred

  • Experience with Remote Desktop troubleshooting and issue resolution

  • ITSM experience preferred

  • 3+ years of experience in implementing, troubleshooting and supporting end user technologies & services in medium to large sized environments

  • 3+ years of Windows OS administration, configuration and troubleshooting experience

  • Experience with Microsoft SCCM

  • Microsoft Intune or equivalent MDM experience with managing mobile devices, configuring mobile policies and deploying mobile applications

  • Demonstrated knowledge of key technologies including Enterprise Mobility, Office 365, Collaboration, Messaging, Video Conference equipment and Unified communication

  • Good working knowledge of Active DirectoryRequired Experience3+ years of Technical Service Desk ExperienceITSM experience preferredMS Office 365 experience preferredVolt is an equal opportunity employer