National Park Service Visitor Use Assistant (Fee Collection) in Fort Oglethorpe, Georgia

National Park Service
1 vacancy in the following location:
  • Fort Oglethorpe, GA
Work Schedule is Full Time - Permanent

Opened Tuesday 10/18/2016 (7 day(s) ago)

** Closes Tuesday 10/25/2016 (0 day(s) away)

Job Overview

*Experience Your America and build a fulfilling career by joining the National Park Serviceas we prepare for a second century of Stewardship and Engagement. Become a part of our mission to connect with our past and create important connections to the future by building a rich and lasting legacy for the next generation of park visitors, supporters and advocates.*

The employees of the National Park Service care for the special places that are the heritage of all Americans. Since its inception in 1916, the National Park Service has been dedicated to the preservation and management of this country's outstanding natural, historical, and recreational resources.

Who may apply: All U.S. Citizens

This is a Career/Career-Conditional full-time appointment.

We expect to fill 1 at this time; however, this announcement may be used to fill additional similar vacancies.

Full Performance Level: 5

Please read the entire announcement before you apply. To view the full announcement, select "Print Preview" at the right hand side of this screen.



Incumbent will serve as a Visitor Use Assistant (VUA) responsible for performing fee collections at the Lookout Mountain Battlefield Point Park unit. Duties include preparing daily remittances in a fee collection operation. Work with visitors providing basic information and answer questions, solve complaints and conflicts. Operate an electronic cash register, credit card machines and familiar with word processing software. Prepare remittance reports and back deposits for funds collected and troubleshooting accounting problems.

The person in this position will serve as one VUA working in the division of law enforcement security and emergency services. Work will be performed independently at the fee station at point park that receives over approximately 200, 000 visitors annually. Individual will have to become familiar with the Lookout Mountain Battlefield trail system to help direct visitors to their destination.


Position Location: Fort Oglethorpe, Georgia. Please visit for area information.

Travel Required
  • Occasional Travel
  • Occasional travel is required.
Relocation Authorized
  • No
Job Requirements
Key Requirements
  • U.S. Citizenship is required.
  • All supporting documents must be received by the closing date.
  • Social Security Number is required to process your application.
  • Pre-employment background investigation

*Specialized Experience: *one year of specialized experience equivalent to the GS-04 level in the Federal service. Specialized Experience is experience performing fee collection activities for an entrance station, campground, museum, public gardens, or other similar visitor-oriented fee operation, providing recreation program support activities, or public relations work. To be creditable, experience must have involved frequent contact with the public to answer questions and disseminate information, collecting, accounting for, and safeguarding monies, and completing remittance reports for monies collected.


Education:Applicant must possess four years of education above high school (120 semester hour or 180 quarter hours) leading to a bachelor's degree in any course of study.(You must submit a copy of your transcript)


Combination of education and experience: Applicant must possess an equivalent combination of education and experience. NOTE: Only education in excess of the first 60 semester hours of a course of study leading to a bachelor's degree is creditable toward meeting the specialized experience requirements. Two full academic years of study, or 60 semester hours, beyond the second year is equivalent to l year of specialized experience. For example, I have 6 months of the specialized experience described above (50% of the experience requirement), and 3 years of college study from an accredited institution (50% of the qualifying education). (You must submit a copy of your transcript)**

*ALL qualification requirements must be met by the closing date of this announcement.*

Additional information on the qualification requirements can be viewed on the OPM web site at:

Applicants are responsible for providing documentation that the applicable educational provisions have been met. To qualify based on education you must submit a legible copy of transcripts or list of college courses with your name, school name, credit or semester hours, major(s), and a grade-point average or class ranking. Official transcripts are required upon selection if you qualified based on education.

Education must have been obtained from an accredited or pre-accredited institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Education completed in foreign colleges or universities may be used to meet the above requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States.

For further information on creditable education, visit: and

Additional information on the qualification requirements can be viewed on the OPM web site at:

Your application will be reviewed to ensure you meet the basic job requirements. In addition, we will evaluate your responses to the attached online Assessment Questionnaire to measure the degree to which your background matches the requirements for the position. To preview the Assessment Questionnaire click here: View Assessment Questions

The Assessment Questionnaire is designed to measure your ability in the following competencies needed to successfully perform on the job:

  1. Ability to collect fees, perform accounting and handling operations.

  2. Ability to communicate effectively with a high volume of personal contacts under stressful conditions.

  3. Ability to operate business-oriented equipment, computer systems and associated software programs.

  4. Ability to verify shift reports, trouble shoot errors, inconsistencies and prepare deposits and remittances.

Basis for rating:

Applicants who meet the qualification requirements specified above for this position will be evaluated, and a score assigned, based upon the responses provided on the job specific questionnaire that is required as part of the application process for this position.

Applicants who meet the qualification requirements based on responses provided in the Applicant Assessment Questionnaire will be placed in one of three categories: Best-Qualified, Well-Qualified or Qualified. Within these categories, applicants referred to the selecting official that are eligible for Veteran's Preference will receive selection priority over Non-Veterans.

DO NOT SEND Application materials by mail or email to the HR Office.


Security Clearance

Public Trust - Background Investigation

Additional Information
What To Expect Next

Once your complete application is received, we will verify your responses provided in the Assessment Questionnaire against the other supporting application materials you submit, and your final score will be assigned. Based on applicant scores, the best qualified candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified when referral has been made and what the final outcome is. We expect to make a selection within 45 working days of the closing date of this announcement.


Working for the National Park Service offers a comprehensive benefits package that may include, in part, paid vacation, sick leave, telework, holidays, flexible work schedule, life and health insurance, retirement benefits, and participation in the Thrift Savings Plan which includes a percentage of government matching contributions. The following Web address is provided for your reference to explore the major benefits offered to most Federal employees:

Other Information


Male applicants born after December 31, 1959, must certify that they have registered with the Selective Service System or are exempt from having to do so under Selective Service Law.

Travel, transportation and relocation expenses will NOT be paid.

Government housing is not available.

Must provide Social Security Number to be considered.

Overtime work may be required.

Applicants must possess a valid state driver's license.

Wearing a uniform is required.

Travel is required.

*Physical demands: *Standing for long periods of time, walking, bending, lifting of moderately heavy items and sedentary work is required. Mental stress and physical fatigue occur due to high volume of personal contacts and the responsibility of dealing with large amounts of money. Extreme physical exertion may be required while performing search and rescue, wildland fire-fighting and other emergency response duties.

*Work environment: *

Work is often performed in small, outdoor structures with open windows which result in exposure to extremes of temperature, rain, snow, wind, and direct sunlight. Park areas may be geographically located in areas of high elevation, rugged terrain, or dense populations. High levels of vehicle noise and emissions may exist during heavy visitation periods. Duties may be performed alone in isolated locations.

Veteran's Preference - If you are claiming Veteran's Preference, you MUST clearly identify your claim on your application and provide specific required evidence such as: DD-214, "Certificate of Release of Discharge from Active Duty", or Standard Form 15 (SF-15), "Application for 10-point Veteran's Preference" and proof requested on the form. Failure to submit appropriate supporting documentation will result in NOT granting Veteran's Preference.

Salary Range: $32,318.00 to $42,012.00 / Per Year

Series & Grade: GS-0303-05/05

Promotion Potential: 05

Supervisory Status: No

Who May Apply: United States Citizens

Control Number: 453165000

Job Announcement Number: SERO-17-1814217-DEU