Compass Group Canada Regional Director in FORT MCMURRAY, Alberta

Regional Director

Imagine working in a place where thousands of people rely on your team to bring out the best in their day. Join us and know you can make it happen by creating a home away from home for our clients. You can make every day more enjoyable simply by serving a nutritious meal. Or ensuring a safe living environment. Or creating recreational programs for their down time. No matter what role you play with us, it will be an important one.

Why work with ESS Support Services?We are a member of Compass Group Canada, the leading foodservice and support services company. We work with clients in the oil and gas, mining, construction, coastal logging, military and defense sectors. Coverage is as diverse as offshore oil rigs in the Gulf of Mexico, to coastal logging camps in B.C., to construction camps in the Alberta Oil Sands. Facilities are located within drill camps, mining camps, construction camps, pipeline camps, oil and gas installations and correctional facilities.

TheRegional Director of Operationsprovides overall planning, direction, and control to assigned units, within defined regions, to achieve operations and financial goals. This position provides guidance and motivation to subordinate managers, In-Unit Supervisors and other associates, plus establishes and maintains effective customer/client rapport. This role is based on a rotational shift (20/8), and includes flights and/or travel allowance as well as accommodations.

Now, if you were to come on board as one of ourRegional Directors of Operations, we-d ask you to do the following for us:

  • Work with the Regional Vice President to interpret and ensure compliance with policies, procedures, and guidelines to promote their consistent application within the operations.

  • Support the Great Safety Program by demonstrating a personal commitment to building a safety-first culture.

  • Be responsible for financial performance for assigned units and the execution of business plans to achieve budget.

  • Take action to maintain compliance with contractual requirements (SOW).

  • Conduct operational audits of units and design improvements to optimize financial performance and operational productivity; audit units to ensure conformance with the Company, client (SLA), government and accrediting agency standards, regulations, and record keeping; ensure adherence to company purchasing programs.

  • Observe condition of facility when visiting sites for quality control purposes; investigate complaints regarding unit operation and satisfaction solutions.

  • Develop, monitor, and ensure that each unit's financial performance meets the Company and client forecasts.

  • Establish, document, and maintain effective client and customer relations. Interpret financial reports and ensure clients are aware of current applicable government regulations.

  • Conduct and/or monitor customer, client, and associate satisfaction surveys.

  • Ensure consistent and equitable administration of human resources policies, procedures, and guidelines to facilitate effective employee relations and support the preferred employer focus.

  • Audit performance appraisals and associates files; monitor diversity action plans.

  • Recruit, develop, train, and coach for supervisory and area manager positions; to meet staffing and succession planning needs, as well as to ensure optimum utilization of district associates.

  • Plan and conduct meetings, making full use of support staff as needed.

  • Manage 3-6 subordinate managers who supervise a total of 200+ employees in the Operations.

  • Provide overall direction, coordination, and evaluation of assigned unit(s).

  • Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

  • Interview, hire, and train managers; plan, assign, and direct work; conduct timely and meaningful performance appraisals; reward and discipline employees; address complaints and resolve problems.

Think you have what it takes to be our nextRegional Director of Operations? We-re committed to hiring the best talent for the role. Here-s how we-ll know you are the best fit:

  • You have five years of related experience and/or training in multi-unit responsibility or equivalent combination of education and experience; supervisory experience, preferably in a unionized environment.

  • You have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.

  • You have the ability to write routine reports and correspondence.

  • You have the ability to speak effectively before groups of customers or employees of organization.

  • You have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

  • You have the ability to identify problems, collect data, establish facts, and draw valid conclusions.

  • You have the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.