Nemacolin Woodlands Resort IT Helpdesk Technician in Farmington, Pennsylvania

The candidate must be able to perform routine and preventative maintenance for both networked and stand-alone PC workstations and printers. This includes both hardware and software upgrades. Candidate will also be assisting in adds, moves and changes of the Point of Sales (POS), Property Management System (PMS) and various other property systems. Must be technically and interpersonally skilled to handle first-level end-user support of common desktop applications such as Microsoft Office 2000, Excel, PowerPoint, Outlook; MS Exchange; Windows 98, 2000, XP; knowledge of Windows NT and Windows 2000 server and Active Directory is a plus. Some voice and data cabling may be involved.

Essential Functions:

  • Installation: Install hardware, software, operating systems and office applications including:

  • Unpacking new equipment and installing and removing options in PCs

  • Installing and configuring software

  • Performing backups of workstations and servers

  • Shutdown and moving workstations and performing PC installations and swaps

  • Troubleshooting: Work with structured wiring systems, maintain, troubleshoot and support fiber optic and copper connectivity

  • Maintain, troubleshoot, and support network hardware in LAN, WAN, and wireless configurations

  • Administrative functions: Perform functions such as writing reports, maintaining accurate records, etc.

  • Informs management of problem trends and provide status reports

  • Properly maintain records of helpdesk-related activities

  • Tech Support: Provide end user support in a timely and courteous manner

  • Prioritize tasks to handle multiple projects simultaneously

Knowledge, Skills, Abilities Required:

  • High School graduate
  • Must be 18 years or older
  • At least 1 year of experience with LAN/WAN technologies
  • Internet/Intranet experience is a plus
  • Must maintain knowledge of Nemacolin Woodlands Resort activities and services
  • Must be flexible in scheduling and able to work evenings, weekends and all holidays
  • Possess excellent communication, analytical and documentation skills and have a desire to work with other people in a team environment
  • Have the ability to take direction and work under stressful situations
  • Possess extraordinary phone skills
  • Must be able to speak English