BJC Healthcare REP, PATIENT ACCESS in Farmington, Missouri

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Parkland Health Center is comprised of two former independent community hospitals, Farmington Community Hospital and Bonne Terre Hospital, located at opposite ends of St. Francois County. The facilities merged in 1991.Parkland Health Center-Bonne Terre, just off Highway 67, is a primary-care facility with medical offices, 24-hour emergency room services and ancillary services. It includes offices for three physicians and BJC HealthCare specialists in the areas of cardiology, ENT, gastroenterology, neurology, Ob/Gyn, oncology, orthopedics, podiatry, pulmonary medicine, urology and vascular medicine. An Oncology Department and sleep apnea lab are also located there. This facility was recognized for its design and function by the American Society for Healthcare Engineering.Parkland Health Center-Farmington, east of US 67 on Liberty Street, is a 130-bed, full-service hospital with services for maternity and pediatrics, laboratory and radiology, cardiac rehabilitation, a cardiopulmonary department, outpatient and inpatient surgery, physical therapy, diabetes clinic, geriatric psychiatric unit and renal dialysis. There is also a 24-hour, state-of-the-art physician-staffed emergency service.Parkland Health Center offers diagnostic radiology, ultrasound, mammography, nuclear medicine, CT scan, special procedures, MRI, and echocardiography. The Radiology Department is staffed by two full-time, board-certified radiologists and 23 registered radiology technologists.

The Admitting Department provides support for registering customers, using excellent customer service skills and recording patient information accurately and timely.

Join Us!

Role Purpose

To ensure prompt and efficient access to hospital care, by providing exceptional service to customers during the registration experience. Create a customer focused environment through effective communication with patients and guests. Accurately collect reimbursement information for clinical care and reimbursement.


  • Communicate in a professional, positive and respectful manner with patients and offices. Be able to provide consistent excellent customer service in a variety of situations.

  • Assures hospital compliance with Medicare Secondary Payor (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements. Ensures each patient completes HIPAA acknowledgement and offers financial assistance information.

  • Validates that the order is complete with two patient identifiers, a dated signature by the ordering provider, an appropriate diagnosis is indicated for the test being ordered, and correct that the correct test is indicated..

  • Perform price estimation prior to service and issues ABN to the patient to collect their non-covered amount due for the scheduled services.

  • Proficient on the hospital registration, scheduling systems and has the ability to work multiple points of service areas. Registers, verifies insurance, checks insurance eligibility, scans and retrieves documents in the Activefax system. Provide preparation instructions for each procedure scheduled. Proficient in insurance basics to recognize commercial and government plans and when to obtain a referral or authorization. If required, determine appropriate point of service payment and obtain amount from the patient by utilizing appropriate scripting.

Minimum Requirements


  • High School Diploma or GED


  • 2-5 years

Supervisor Experience

  • No Experience

Preferred Requirements


  • Associate's Degree

Licenses & Certifications

  • CHAA

Benefits Statement

Note: not all benefits apply to all openings

  • Comprehensive medical, dental, life insurance, and disability plan options- Pension Plan/403(b) Plan- 401(k) plan with company match- Tuition Assistance- Health Care and Dependent Care Reimbursement Accounts-On-Site Fitness Center (depending on location)-Paid Time Off Program for vacation, holiday and sick time

Legal Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Equal Opportunity Employer

REQNUMBER: 1153529-1A