Mediware Customer Care Analyst, Sr - Billing/Claims in Essex Junction, Vermont

Job Description:

In this role, theMediware Customer Care Analyst, Senior will be responsible for ensuring Mediware’s customers and support team receive the care, training, and software support they need to effectively utilize a wide-range of software Mediware products. This role will act as a customer support Subject Matter Expert (SME) in customer communications and escalations and will provide account case summaries, oversight, and reports for large accounts.The Customer Care Analyst Senior uses advanced product knowledge toinvestigate/resolve a wide variety of issues and customer requests that will include gathering information, setting expectations, and working with other internal departments to ultimately resolve each issue to the customer’s satisfaction.

The CCASr. will help train and serve as a mentor to the other team members, assisting with training during the on-boarding process, and ad-hoc training and knowledge sharing. The CCASr. will assist in continuous team improvements by identifying team skill gaps and participation in the Customer Care Analyst Quality Assurance Program.

TheCCASr takes a lead role in assigned major customer accounts, Go-Live support, and post implementation support. For Major Customer Go-Live events, when needed, theCCASr will provide onsite assistance and training. TheCCASr alsoparticipates in ensuring support readiness and certification oversight of product releases.

Job Qualifications:
  • Bachelor’s Degree preferred

  • Minimum 3 years of work experience required in Electronic Healthcare Billing/Claims support

  • Excellent troubleshooting, listening and problem-solving skills

  • Able to work in a fast paced deadline oriented environment

  • Customer focused

  • Works well in a team environment

Job Title: Customer Care Analyst, Sr - Billing/Claims

Location: Essex Junction, VT

Full/Part Time: Full

Req: 16-827

Department: Client Services