Amtrak Customer Service Representative - 90020785 - Emeryville in Emeryville, California

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?


The Customer Service Representative – this is a full time position with hours and days off governed by a collective bargaining agreement and subject to change. This position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. The ability to maintain a positive, good natured attitude is essential. The representative will be responsible for greeting, assisting and the general comfort of each passenger. The representative must be comfortable with interacting with customers, speaking on a public address system and using Amtrak computer systems.

The representative will provide assistance to customers with special needs and will assist passengers with luggage and boarding trains; must be proficient with baggage & express operation and be able to quote rates and information. The position handles checked baggage, package express and company materials in the station and on/off trains. The representative will be required adhere to all applicable safety standards.


•Must attend and pass applicable training courses. Training courses may be held at remote sites for extended duration

•Must become skilled in the processing of all types of Amtrak and other tickets and must have a thorough understanding of tariffs to properly price tickets

•Make ticket reports promptly, properly safeguard company funds, property and prepare related reports

•Must qualify with the operation of Arrow, Railres/Stars, and other systems

•Will be governed by all Corporate and station policies

•Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines

•Perform miscellaneous clerical duties related to the ticket office and/or station.

•Assist customers with special needs

•Responsible for the dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, baggage, boarding information, tours and other intermodal transportation

•Work with other station employees to ensure all passenger train boarding(s) are timely

•Will verify passengers are properly ticketed or have the proper travel documents, and ensure compliance with baggage requirements prior to admission to station platforms

•Must comply with the company’s uniform and grooming policy to present a positive image on behalf of Amtrak through manners, actions and personal style

•Will be required to perform janitorial duties

•Other duties as assigned


•Customer Service and cash handling experience

•Must be able to work under pressure, learn policy and procedures quickly

•Able to work with minimal supervision

•Ability to learn computer based skills

•Must have a valid driver’s license


•Ability to speak a second language is a plus


•Must have excellent oral and written communication skills


Requisition ID: 29841

Posting Location(s): California

Personnel Area: CA06

Job Family/Function: Customer Service

Relocation Offered: No

Education Requirements: High School/GED

Travel Requirements: Up to 25%

Employment Experience Requirements: 1 - 3 years of experience

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

POSTING NOTES:Customer Service||On Board and Station Services