Jack Henry and Associates Payment Operations Analyst in Elizabethtown, Kentucky

Job Description

The iPay Payment Operations Analyst provides a skill set & knowledge base to obtain, review and provide recommendations on data pertinent to the department. The Analyst must be an objective, forward & out-of-the-box thinker, prepared to present findings in a way that gives the team confidence the recommendations are well-researched and capable of resolving the issue or improving the team’s performance. Maintains production data for analysis and reports findings to various levels of leadership.


  • Minimum of 2 years of experience with iPay Solutions.

  • Knowledge of SQL.


  • Associate’s degree

  • Proficient in Microsoft Office

  • Experience working with financial institutions

  • Experience in writing & executing SQL queries

  • Experience working in a similar position with demonstrable performance

  • General SharePoint knowledge


  • Retrieve and analyze data and present reports to management for use in supporting operational and business objectives.

  • Evaluates daily, weekly, monthly, etc. production data for trend analysis and recommends process improvements.

  • Evaluates internal controls, communications and risk assessments in order to adhere to company requirements.

  • Monitors product and process changes and distributes necessary information to implement changes to various departments and internal policies.

  • Develops and maintains an organized, methodical documentation system for communicating, implementing, and managing new and existing Payment Operations data.

  • Performs compliance reviews of various applications.

  • Develop and maintain forecasting models to support strategic initiatives.

  • May assist management in preparing for examiner and auditor on-site visits.

  • Serve as Payment Operations subject matter expert on various projects.

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.