APG Federal Credit Union Business Applications Analyst II in Edgewood, Maryland



Reports to the AVP of I.T. Project Management, with responsibility for evaluating, analyzing, and implementing application configurations in conjunction with user needs, the ongoing maintenance of the applications, along with report writing. Elicit business process, report or system requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. Push creative thinking beyond the boundaries of existing industry practices and end user mindsets.


  • Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and distinguish user requests from the underlying true needs.

  • Evaluate, analyzing, designing and implementing system configurations along with advanced scripting and report writing. Direct third party providers to streamline and improve interfaces with business applications.

  • Advanced scripting, and reporting using sophisticated tools such as Java, Crystal, SQL, UC4, queries, Visimage.

  • Directing and coordinating the testing of new releases and upgrades pertaining to applications. Organize and manage the decision process of new enhancements found in new releases or upgrades.

  • Capture and analyze required information and data in order to translate and design into improved business processes. Translates business requirements into technical specifications.

  • Energetically promote the use of applications and encourage the end-user to challenge the system to meet their unique needs.

  • Maintain current knowledge of advancement in business technologies and trends appropriate to assigned business areas.

  • Manage special projects related to current business applications and participate on organization project teams.

  • Participate in the annual execution of disaster recovery testing; provide support for all audit & assessment activities.

  • Participate in annual I.T. Strategic Plan.

  • Adheres to the established change management and turnover log procedures.

  • Must be available to work after hours.

  • Perform additional responsibilities as assigned.


EDUCATION:Bachelor’s Degree in Information Technology or related field is required. Experience can be credited in lieu of education. Specialized training pertaining to the system in place. Continuing education a plus.

EXPERIENCE:3 to 5 years of experience with a financial institution. 3 to 5 years front office experience a plus. 2 to 3 years systems administration experience a plus. Education may be substituted in lieu of experience. High proficiency in PC related skills. Experience with Excel required. Level II proficiency within 1 year of promotion.

KNOWLEDGE, SKILLS, AND ABILITIES:Extensive knowledge and hands-on experience of applications. Demonstrates knowledge of commonly-used concepts, practices, and procedures.Analytical skills required, including a thorough understanding of how to interpret end-user business needs and translate them into application and operational requirements. Excellent verbal and written communication skills. Possesses effective interpersonal skills to effectively elicit technical information from the non-technical end-user. Demonstrated ability to manage end user expectations. Ability to manage people, timelines, and budget in accordance with standard project management methodology. Demonstrated ability to manage end user expectations. Expert knowledge and a demonstrated understanding of the general interoperability of financial industry business systems and processes, as well as a current knowledge and general understanding of financial product/service advancement and operating trends.


  • UC4 Scheduling/Scripting

  • Design and Advanced IG case workflow

  • Rate and Decision Matrix management

  • Create custom MorVision forms

  • Update and maintain MorVision form packs

  • Create new loan products

  • Install and Update MorVision Plug-ins

  • Generate Quarterly History File for HMDA reporting

  • Liquid Office form design/creation

  • Adjust and update APPRO expert rules

  • Advanced application system configuration

  • Lead new application implementation/configuration

  • Create, analyze and implement multi-tiered system configurations

  • Ability to perform all Level I competencies


  • Member and Customer Focus:Personally demonstrates that external (or internal) customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquires about customer satisfaction with products or services. This is in sharp contrast to behavior patterns that tend to disappoint customers, leave them feeling forgotten and unimportant or that otherwise result in unmet needs or expectations.

  • Teamwork:Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team. This is distinctly different from those who withhold ideas and opinions, offer ideas or opinions that rarely add value to team discussions, have established a track record with many unmet commitments, and/or have not contributed skills that complement the skills of others on the team.

  • Communication:Communicates effectively and appropriately. Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished. Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Listens to others and allows them to make their point. This is quite different than those who tend to select the wrong means of communicating, or who communicate information to inappropriate people. It also contrasts with those who messages are not clear or lack credibility, as well as those who demonstrate poor listening skills and are unreceptive to feedback.

  • Solving Problems:Takes a proactive approach to anticipating and preventing problems. When problems occur, define those problems, investigates obstacles, gathers relevant information, decides whether solving the problem should be a group decision, generates and analyzes alternate solutions and arrives at a workable solution. This differs from those who are not proactive, typically get surprised when problems occur, attempt to solve problems without the right mix of people involved, push too quickly for solutions or generate solutions that are not viable.

  • Quality of Work:Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Is personally committed to high quality work and encourages others to have similar standards. This differs from those who cannot be relied upon to produce high quality work, pay little attention to detail, show little pride in a job well done and/or set a poor example for co-workers or direct reports.

  • Technical Job Skills:Possesses sufficient job skills and knowledge to perform the job in a competent manner. Is able to demonstrate skills and knowledge in day-to-day situations. This is distinctly different from those individuals who lack sufficient job skills or knowledge to meet job requirements or who have the skills and knowledge, yet struggle to apply them to day-to-day situations on the job.

  • Quantity of Work:Produces an amount of work that meets or exceeds job expectations. Makes sure that quality does not suffer as the quantity of work increases. Works effectively with peers and carries own share of team workload. This contrast with those whose output level is clearly below organizational needs, those who make unacceptable tradeoffs between quantity and quality and/or those whose output is typically below that of others when they are placed on a team.

*APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability to Protected Veteran status. Please use the attached link to view the EEO law poster *http://www1.eeoc.gov/employers/poster.cfm

APGFCU is committed to working with and providing reasonable accommodations to persons of all abilities, including persons with disabilities. If you need a reasonable accommodation for any part of the employment process, please send an email to the Human Resources Department at HRD@apgfcu.com and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodations will be responded to from this e-mail address.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Posted: July 29, 2016