State of Michigan Office Supervisor 10, Collections in Dimondale, Michigan
This position serves as the Supervisor to the Office of Collections Support Unit. This position is responsible for hiring, training, and supervising staff as well as prioritizing, coordinating, and monitoring the activities of the unit. Further, this position is responsible for monitoring and maintaining employee quality assurance, performance standards, internal controls, and objectives for the Unit.
This employee will obtain and analyze production reports and other work products to make recommendations for changes to business practices that will enhance the Office's processes. Primarily, the activities in this unit include providing support services to all areas in the Office of Collections, other areas of Treasury and State Agency functions where necessary. Support services include processing of returned check reversals received on assessed and unassessed liabilities; locating payments; processing financial transactions in STAR; researching and investigating account errors; distributing daily and monthly STAR system reports to the various Office of Collection's units; maintaining disposal and retention inventory for various Office of Collection's system reports, payment batches and other documents. This unit also processes incoming taxpayer and debtor correspondence/documents for proper imaging and routes images to be worked. The purpose of the Office of Collections is to collect unpaid tax or state agency referred liabilities.
Required Education and Experience
Educational level typically acquired through completion of high school.
Four years of office experience involving administrative support office practices, including two years equivalent to an E7-level administrative support worker.
Additional Requirements and Information
*Please attach a cover letter and detailed resume to your application. *
View the job specification at: http://www.michigan.gov/documents/OfficeSupervisor122017.pdf
Salary: $19.60 - $26.79 Hourly
Job Type: Permanent Full Time
Job Number: 2701-16-13-44
Location: Dimondale, MI
Closing: 10/24/2016 11:59 PM Eastern
Agency: State of Michigan
Address: 400 South Pine Street Lansing, Michigan, 48909.
Phone: (800) 788-1766