DataScan Infrastructure Technology Manager in Deerfield Beach, Florida


Position can be based in Deerfield Beach, FL or Alpharetta, GA

This position has complete ownership and accountability for driving a best-in-class Infrastructure Technology department. Key skills for success in this position are advanced product knowledge in a complex, enterprise infrastructure.

Responsibilities include but are not limited to:

  • Managing change and timely problem resolution working with end customers, peer organizations and vendors.
  • Change coordination of business unit and infrastructure projects is key. The individual should be prepared to bring added departmental efficiencies and best practices to enhance the effectiveness.
  • Supporting various projects and operations that include key infrastructure upgrades, implementation of new technologies, and ensuring long term technology performance, availability and efficiency.
  • Serve as an escalation point for all technology issues related to core IT infrastructure.
  • Serve as a consultant for technology fit for new project initiatives, participate in strategic planning for product technologies with the Architecture group and communicate to key stakeholders product roadmaps and recommendations.
  • Participation in Oncall escalation working with associates to achieve quick resolution.
  • Ensure Technical Team follows architecture, technical and process compliance, and JM Family ITIL practices
  • Vendor management of vendors to insure SLA’s are maintained, solutions delivered and relationships fostered to benefit JM Family.
  • Ensuring compliance with technology operating controls in a mature environment.

  • Bachelor’s degree in Computer Science or a relevant/equivalent field required.

  • Minimum of six years of experience in IT infrastructure and associated technologies.
  • Expert management skills including associate coaching, feedback, monitoring, task assignment, development/performance management with onsite and remote associates.
  • Advanced knowledge in designing, testing, scaling, troubleshooting, and analyzing complex systems.
  • Knowledge of technologies from multiple vendors such as Dell, VMWare, Microsoft, Cisco, EMC, Oracle, F5, and Riverbed.
  • Knowledge of technologies such as application and server virtualization, Application hosting, Server management, monitoring, Windows, Linux and UNIX.
  • Ability to make appropriate timely decisions in a multitude of scenarios.
  • Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations.
  • Evidence of successful management of critical system infrastructure.
  • Experience in establishing best practices, procedures and enforcing governance.
  • Excellent communication skills in dealing with clients and software vendors. Proven experience in selling of innovative solutions.
  • Time management and project management skills within a matrix organization that includes vendors and internal team-members.
  • Effective system change, problem and availability knowledge and execution.
  • Experience in Disaster Recovery planning, testing and execution.
  • Ability to promote and drive effective positive changes across the technology organization.
  • Effective utilization of productivity tools including administration, time reporting, change management, problem tracking, and MSOffice products.
  • Training skills to enable knowledge transfer and client education on solutions, best practices and how-to’s.
  • Advanced system deployment knowledge including upgrades, patches and installation of integrated system components.
  • Strategic planning experience to evaluate product progression.
  • Understanding of Environment, Build, Deployment and Release Management concepts / practices
  • Understanding of integration, design and project management concepts / practices

Requisition Number: 16-0257

Post Date: 5/27/2016

Title: Infrastructure Technology Manager

Alternate Location: JM Service Center

Location: FL - Deerfield Beach