Baylor Scott & White Health Lean Coach Job in DALLAS, Texas


Great opportunity in the heart of Texas! Growing demand has opened up a key hands-on role to help deploy the most exciting people-based effort across Baylor Scott & White Healthcare. We are searching for ideal candidates for our Operations Excellence (Lean) effort. This continuous improvement leader will coach and teach across our fast-growing healthcare system. This includes administrators, clinicians and staff all the way up to direct performers. Strong Lean skills with proven results are required. Healthcare experience is desired.


The Operations Consultant is the facilitator and project manager responsible for the successful planning, scheduling and completion of multiple operations improvement projects. Facilitates and directs the work activities for staff members and students. Drives the adoption of Lean Management Systems (LMS) and process improvements on a division level to deliver significant operational improvement, financial benefit and enhanced patient satisfaction. Steward the progress and deliverables as liaison between site operations, site senior management and director of Lean Operations Support.


  • Develops communication and continuous improvement training plans for internal staff and external customers

  • Mentors and coaches leaders at all levels to drive lean thinking into all aspects of operations.

  • Teaches leads, demonstrates and helps assigned leaders build Lean Management Systems, (LMS) including tracking and auditing. Actively encourages Gemba management by participating in and coaching leaders to do leader Gemba rounding and layered audits

  • Participates in performance improvement teams and provide facilitation and technical support to assist the teams including collection and analysis of data and documentation of results. Provides facilitation and/or guidance to redesign teams. May also serve as team leader or executive coach for process improvement and problem solving teams

  • Teaches most Operations Excellence and continuous improvement courses, coaching students to complete their course deliverables. Helps develop educational curriculum to train personnel on the use of specific process improvement and quality management tools and techniques. May assist in conducting additional sessions in support of the management development program of the sites

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Baylor Scott & White Health


  • Demonstrated self-direction and results orientation

  • Excellent analytical and problem solving skills applying advanced techniques

  • Expertise in lean, process and operations improvement; exceptional facilitator, able to teach multiple styles of continuous improvement courses and applications

  • Consulting and/or project management experience

  • Formal 3+ day lean or six sigma training and 12+ successful projects with documented successes

  • Exceptional oral and written communication skills

  • Ability to conduct professional presentations for executive level audiences

  • Ability to prioritize, plan and execute

  • Proficiency with word processing, spreadsheets, power point, and graphic presentation

  • Software

  • Politically sensitive to the dynamic interplay that occurs between systems and sites

  • Willing to travel 20-60% of the time (local travel)

  • Critical thinking and analytical skills

Department: Center of Operations Excellence

Title: Operations Consultant

Hours: Full Time

Required Experience: A minimum of 5 years’ of full time LEAN facilitation experience; Healthcare strongly preferred

Required Education: Bachelors or Experience Equivalent; Industrial Engineering or technical background preferred

Required Travel : 20 – 60% locally

Title: Lean Coach Job

Location: Texas-DALLAS

Requisition ID: 2028192_