Federal Reserve Bank CRSO Portfolio Specialist in Chicago, Illinois

CRSO Portfolio Specialist

  • Job Summary *

    The CRSO Portfolio Specialist supports and assists in the evaluation, planning and management of the Customer Relations and Support Office (CRSO) project portfolio. The incumbent helps to ensure the project portfolio is aligned with the CRSO’s High Priority Objectives (HPOs) and strategic initiatives. This role may also be required to lead projects, as needed. The level of work requires significant attention to detail and will receive general guidance on priority of assignments with latitude for the implementation approach. This position does not have any direct reports.

  • Principal Duties and Responsibilities *

    The CRSO Portfolio Specialist may be called upon to perform the following work, with guidance and collaboration of more senior team members and/or oversight by the CRSO Portfolio Manager:

  • Project Portfolio Management *

    Supports the CRSO’s project portfolio management (PPM) processes by leveraging the following disciplines:

    Resource Management

    • Plans and forecasts the efficient and effective deployment of the organization’s financial and human resources.

    • Performs ‘what-if’ analyses and evaluates options, e.g. project timing scenarios

    • Collaborates with National Information Technology (NaIT) to ensure project resources are aligned with planned activities; regularly updates NaIT’s project budget documents

    • Evaluates use of in-house and contracted resources, as directed

    Portfolio Management

    • Supports the Portfolio Management team in developing multi-year project portfolio plans in collaboration with National IT, FRS Product Offices and other key stakeholders

    • Analyzes and evaluates whether (and how) portfolio projects can be executed within defined resources in a specified time. Identifies and develops scenarios with trade-offs for management’s consideration.

    • Utilizes existing processes, drafts improvements and new approaches to support consistent project estimation and business case assessment for project requests and proposals of new business opportunities;

    • Analyzes portfolio context, e.g. timing and dependencies, when project changes are evaluated.

    • Executes various improvements to PPM processes that may also include evaluating and implementing new online systems.

    • Develops reports and presentation materials to articulate recommendations.

    Financial Management

    • Supports the improvement of accurate project estimates and monitors the financial resources of planned projects.

    • Performs benefits realization analysis for completed projects.

    • Collaborates with CRSO’s Finance team to evaluate project estimates.

    Risk Management

    • Analyzes and reports the risk(s) associated with completing planned or current projects

    • Develops options for risk mitigating activities, such as contingency or risk mitigating plans, as needed

    • Collaborates with CRSO’s Risk Management team to identify jointly acceptable solutions.

    • Tracks and plans upgrade projects to avoid software end-of-support dates.

  • Analytical/Strategic Support *

    • May participate in periodic strategic planning sessions (e.g., Portfolio Management Office (PMO) meetings, Portfolio Update meetings, etc.)

    • Coordinates and provides support for recurring meetings with National IT or CRSO stakeholders

    • Performs analysis and facilitates management team review and approval of deliverables resulting from annual server usage review and customer satisfaction surveys, e.g. Legal and NaIT

  • Business Line Support *

    • Supports the idea generation and assessment of new business opportunities associated with CRSO’s FedLine strategies, including both Financial Services and non-Federal Reserve Financial Services (non-FRFS) business lines.

    • May be asked to partner with a variety of internal and external stakeholders, including CRSO, National IT, FRS Product Offices and others, to communicate strategies and portfolio plans.

    • May serve as a subject matter expert in portfolio management and strategic planning.

    Serves as a PMO representative in department or Bank groups. Updates an integrated set of planning documents and artifacts for accuracy throughout the year. Identifies and escalates critical issues requiring direct management’s attention in a timely manner.

  • Education and Experience *

    • Bachelors degree in Business, Project and Portfolio Management, or other IT related fields

    • Graduate degree beneficial

    • PMP and/or PfMP certification(s) desired

    • 3-7 years of related experience

    • Experience in managing and developing processes, particularly project portfolio management and/or related strategic planning efforts

  • Knowledge and Skills *

    • Strong facilitation and presentation skills

    • Comfortable presenting to diverse groups, including technical and non-technical personnel

    • Ability to partner with and influence executive leaders

    • Ability to think strategically

    • Project management skills, including establishing performance metrics and milestones

    • Excellent written and verbal communication skills

    • Proficient PC skills with experience using Microsoft Office Suite (Project, Excel, SharePoint, Visio, Word, PowerPoint, and Outlook) and project management applications (JIRA, Graffle, CA Clarity)

    • Knowledge of web application architectures

    • Dashboard reporting and development technologies

    • General understanding of SDLC methodologies

  • Other Requirements and Physical Requirements *

    • Technical aptitude and/or experience leading/managing technology projects

    • Ability to effectively communicate with technical and non-technical personnel

    • Ability to develop strong relationships and coalitions

    • Outstanding teamwork and ability to collaborate with all levels of the organization

    • Proven ability to work effectively under tight time constraints and stressful situations

    • Able to tolerate highly dynamic and often ambiguous environments

    • Proactive, self-starter

    This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take approximately two months to be completed. The screening covers areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well.

    This document indicates the general nature and level of work performed by employees within this position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. An employee's responsibilities, tasks, and duties might differ from those outlined in the job description, and other duties, as assigned, are a part of the job. The Federal Reserve Bank of Chicago reserves the right to modify the elements of this job description, as business needs require.

Organization: *Federal Reserve Bank of Chicago

Title: CRSO Portfolio Specialist

Location: IL-Chicago

Requisition ID: 248449