Dixon Bilingual Inside Sales Representative in Chestertown, Maryland
We are looking for a Bilingual Inside Sales Representative to join its team in Chestertown on Maryland's eastern shore. Must be fluent in Spanish both spoken and written. Bachelor's Degree also required and 2-3 years of customer service experience preferred.
This role will support our foreign affiliates in addition to domestic customers. The Inside Sales Rep will be responsible for responding to email and phone inquiries, entering orders, resolving product or service issues, completing weekly shipments with required export documentation, and contributing to the overall team efforts. Additional responsibilities may include reviewing international compliance regulations, creating and managing spreadsheets, reports, etc.
Primary Duties and Responsibilities:
- Preparing required export documentation
- Responding to phone and email inquiries
- Resolving product or service issues with customers
- Order entry and quoting
- Assist with special projects as needed
- Fluent in Spanish both written and spoken
- Ability to communicate effectively
- Strong computer skills; Microsoft Office and various software programs
- Excellent customer service skills and positive attitude
- Ability to maintain calm under pressure
- Ability to resolve customer inquiries efficiently
- Strong ability to handle challenges and multitask
- Strong attention to detail
- Ability to work in a fast paced call center environment
The above statements are intended to describe the general nature and level of work performed in this position and are not intended to be an exhaustive list of all duties, responsibilities and skills required and are subject to change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Employment at DVCC, Inc. is contingent upon the candidate's ability to pass a pre-employment criminal background check, drug screening and physical capabilities test.
Applicants are considered for all positions without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, marital status, veteran status and any other status protected by federal, state or local law.
Enthusiastic:Shows intense and eager enjoyment and interest
Team Player:Works well as a member of a group
Loyal:Shows firm and constant support to a cause
Detail Oriented:Capable of carrying out a given task with all details necessary to get the task done well
Dedicated:Devoted to a task or purpose with loyalty or integrity
Growth Opportunities:Inspired to perform well by the chance to take on more responsibility
Self-Starter:Inspired to perform without outside help
Goal Completion:Inspired to perform well by the completion of tasks
Ability to Make an Impact:Inspired to perform well by the ability to contribute to the success of a project or the organization
Bachelors or better
Posted: September 23, 2016