Ally Financial Mortgage Loan Advisors in Charlotte, North Carolina


Aug 9, 2016


Position Description

The DTC (Direct to Consumer) Mortgage Originations Loan Advisor proactively solicits new and existing residential mortgage business from Ally's current deposit and auto account holders, loan portfolio and leads provided by Ally's Marketing partners. Mortgage Loan Advisors help effectively match Ally's mortgage product(s) to each customer's unique loan objectives / financial goals. Emphasis is placed on producing high quality, compliant loans and providing superior customer care according to Ally's brand promise. Responsibilities also include managing lead and loan application pipeline, prioritizing work, ensuring application quality, performance and loan quality standards are maintained and production goals achieved.

Job Responsibilities

  • Stays current with and adheres to:
  • Ally's loan origination policies, procedures, processes, job aids and scripts
  • Ally Bank and Enterprise polices (e.g., S.A.F.E. Act, Privacy, Information Security, Code of Conduct and Ethics)
  • State, federal and regulatory loan origination and licensing laws, rules and regulations
  • Paying special attention to current and future CFPB requirements
  • Stays current with Mortgage Line of Business strategy, marketing campaigns, volume forecasts, and timing to ensure high performance
  • Has strong understanding of Ally's product offering, rates/prices, product guides and underwriting parameters
  • Contributes to product design and development through voice of customer
  • Serves as a SPOC (single point of contact) that offers concierge service to Ally's customers, delivering superior customer service and a consistent Ally branded experience, for customers in the lead and application process
  • Supports internal and external processes and partners to ensure high-quality loans and superior customer care:
  • Internal -- e.g., develops a strong understanding of Ally's Call Center operations and technology with respect to customer connectivity to Ally's MLO team
  • External / Supplier -- e.g., partners with fulfillment providing counter offers and declines to customers based on underwriting decisioning; develops a strong understanding / stays current with relevant fulfillment supplier's policies, procedures, processes and systems throughout processing, underwriting and closing (e.g., cycle times, triggers and next steps, customer connectivity between Ally/Supplier and Customer/Supplier, customer satisfaction surveys and complaint feedback) for continuous improvement of overall customer experience
  • Manages lead and loan application pipeline, while prioritizing work accordingly
  • Matches customer's needs / financial goals with appropriate loan program and level of risk, based on customer's loan objectives
  • For existing HFI (Held For Investment) loans, evaluates if customer is a good fit for a Refinance or non-TDR Modification
  • Takes customer mortgage loan applications based on New TRID rules by phone and prepares effective loan proposals
  • Analyzes customer's financial and credit data
  • Discusses and quotes Ally's loan product and pricing options
  • Ensures all compliance requirements are met throughout the loan originations process
  • Provides effective customer communication, care and follow-up activity
  • Participates in/assists with scheduled meetings, training sessions and courses, UAT activity and testing as requested
  • Maintains pre-established loan quality, customer service, performance and productivity goals
  • Meets established personal monthly and annual goals that are based on but not limited to loan quality, customer service, productivity and production results
  • Stays informed of developing trends in the mortgage industry


  • Must have current NMLS license
  • Formal Education and Other Knowledge:
  • 3+ years Industry experience required
  • Bachelor's degree preferred
  • Strong analytical, communication (written and oral), and interpersonal skills
  • Excellent writing skills
  • Ability to prioritize workload, manage own pipeline, and balance multiple duties
  • Ability to respond quickly to a changing environment
  • Extensive experience with MS Word, Excel, PowerPoint

Ally Overview

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.

Business Unit/Enterprise Function

Ally Bank is a direct bank in the U.S. that offers a straightforward approach to banking with no minimum deposit required to open an account, no monthly maintenance fees and 24/7 live customer care. A subsidiary of Ally Financial Inc. and member FDIC, the bank offers online savings, interest checking, money market accounts, certificates of deposit with terms ranging from three months to five years, and IRA Plans and products. Ally Bank was named "Best Online Bank" for the 5th consecutive year since 2011 by MONEY® Magazine.

Total Rewards Information

Ally's compensation program offers market-competitive base pay and bonus pay potential based on achieving personal and company goals. Plus, we have a flexible paid time-off program with an emphasis on work-life balance.

Ally offers a variety of benefits to protect your health and well-being, provide financial security and balance your work-life needs including:

  • Industry-leading 401K Retirement Savings Plan including Matching and Company Contributions
  • Comprehensive wellness program with financial incentives designed to help you achieve your best health
  • Flexible health insurance options including dental and vision
  • Pre-tax Health Savings Account with generous employer contributions
  • Pre-tax dependent care and commuter benefits
  • Other work-life integration benefits including Paid Parental & Caregiver Leave, Adoption Assistance, Back-up Child & Adult/Elder Care, Child Care Discounts, Tuition Reimbursement, LifeMatters Employee Assistance Program, Weight Watchers and other employee discount programs

Ally is an Equal Opportunity Employer

We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.



AVAILABLE WORK LOCATIONS: North Carolina (Charlotte)