Jack Henry and Associates Financial Institution Support Representative in Charlotte, North Carolina

Job Description

This position acts as a point of contact for financial institutions via email, phone or LIVE Chat. The FI Support Representative will provide support by addressing financial institution’s questions or concerns in a professional and timely manner.

The shiftwill be Monday through Friday from11:30 a.m. -8:00 p.m.


  • Minimum of 2year of customer service experience in a professional office environment.

  • Strong knowledge in MS Word, Excel, Outlook, and Internet Explorer.


  • Call center experience.

  • Banking experience.

  • Ability to multi-task.

  • Able to type accurately and efficiently at a speed of at least 40 WPM.

  • Proficient data entry skills.


  • Assist with subscriber related questions from the Financial Institutions.

  • Strong communication and customer relation skills. Must be able to handle high profile client relationships.

  • Strong written and verbal communication skills.

  • Ability to be calm and courteous when handling difficult calls and requests.

  • Assist Financial Institution with questions concerning the administration tool we provide them for customer servicing.

  • Collect detailed information on technical issues and follow escalation procedures.

  • Identify and escalate problems/issues to the appropriate party.

  • Provide adequate follow up in a timely manner to Financial Institutions’ questions. Take ownership of customer issues.

  • Providing monthly reports to clients as needed.

  • Continually develop and maintain working knowledge of bill pay products.

Jack Henry & Associates offers a comprehensive benefit package and a work environment that stresses a work-life balance.

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.