Massachusetts Eye and Ear Infirmary PATIENT ACCOUNTS REPRESENTATIVE in Charlestown, Massachusetts

Description As the Patient Accounts Representative you will be responsible for review of all inpatient and outpatient functions of billing, rebilling, follow up, collection, and updating database as described by the department. Technical proficiency is a must; position requires utilization of Hospital systems ( Epic, Xclaim and others)


Maintain and update frequently accounts receivable records. Meet deadlines in billings, collections and preparing accounts records.

Maintain and manage billing systems up to date. Organize and effectively run the recovery system and initiate collections.

Knowledge of industry and Payer requirements to ensure accuracy of claim data, required for claims acceptance and payment

Keep up to date with details of non-payments and delayed payments. Monitor irregularities in accounts receivables. Analyze and reconcile customer accounts.

Update customer accounts for contract and servicing.

Verify and correct errors in bills and customer accounts. Process daily work orders to the billing system.

Process adjustments to accounts. Respond to insurance and customer calls regarding their accounts.

Prepare monthly reports of accounts receivable and reconcile. Assist accounts department in preparation of accounting records

Prepare and evaluate all process credit and debit memos and ensure absence of any discrepancy in same. Coordinate with other areas and manage collection of all customer receivables.

Administer all credit card authorizations and manage all customer accounts. Evaluate all aging accounts and resolve any past due on same. Maintain and update spreadsheets and database and collect data from various sources.

Maintain communication for all records and ensure reconciliation of all cash receipts.

Administer billing information for all specified products and prepare appropriate updates.

Monitor cash receipts and provide update on general ledger and process all merchandise return from customers.

Manage all credit and rebilling requests and analyze all issues.

Coordinate with various departments and establish procedures to reduce account receivables.

Performs other related duties as assigned.

Requirements High School grad or equivalent combination of education and experience; post High School course work in business, accounting or finance preferred; up to three years of relevant working experience in a patient account environment with knowledge of third party insurance and regulations, as well as PC experience. Must be able to converse in writing and verbally in English in the performance of daily tasks. Must be able to perform data entry.

Requisition Number: 16-0260

Post Date: 12/23/2016


Department: Pt Accounts

Shift: Day

Hours Per Week: 40

City: Charlestown

State: MA