Columbia Sportswear Company Full Time Stock Associate - Chandler, AZ in Chandler, Arizona

Full Time Stock Associate - Chandler, AZ

United States, Arizona, Chandler

Retail Store

100000TN Requisition #

6 days ago Post Date

General Position Summary:

The Stock Associate ensures the timely, accurate and efficient operation of the shipping & receiving functions of the store. The Stock Associate also provides floor coverage and exceptional customer service as needed. The Stock Associate assists the store leadership team in supporting our company mission: “Connecting Active People With Their Passions.”

Essential Functions/Responsibilities:

Operational Excellence

  • Contribute to the product flow process in the store by receiving daily shipments and distributing to sales floor as directed.
  • Prepare, record and distribute all customer shipping orders. Monitor speed and accuracy of deliveries.
  • Assist in other store functions as needed.

Compete To Win

  • Utilize sales skills and techniques, as well as exceptional customer service, to drive store sales.
  • Provide information to customers on current product features and benefits.
  • Maintain current and accurate knowledge of product features, benefits and availability.
  • Perform all required cash register transactions such as sales and exchanges expeditiously and with a high level of accuracy, while staying within company guidelines.
  • Ensure all visual standards are followed. This includes maintaining merchandising guidelines, restocking daily or as needed and ensuring complete size runs are represented.

Relentless Improvement

  • Maintain current and accurate knowledge of product features, benefits and availability.
  • Maintain cleanliness and safety standards in the store by organizing and cleaning as needed.

Doing the Right Thing

  • Provide customer serviceand sales support on the sales floor and needed or when requested by management.
  • Maintain organization& cleanliness of shipping area.
  • Provide exceptional customer service/assistance both in person and on the phone.
  • Greet and engage customers in the store.
  • Maintain cleanliness and safety standards in the store by organizing and cleaning as needed.
  • Maintain a high professional standard in individual behavior, courtesy and respect.
  • Demonstrate the ability to work in and contribute to a positive team environment.

Secondary Functions:

  • Maintain positive open lines of communication with all Columbia Sportswear Company management, staff and other team members in order to contribute to the smooth flow of information and efficient operation of the organization.
  • Contribute to establishing a repeat customer base through developing customer relationships.
  • Perform other related duties as assigned.

Job Scope:

  • Works under general supervision with detailed instructions provided for new work.
  • Position has some variety in terms of customer contact and needs.
  • Applies basic support or technical skills.
  • Duties are performed with specific directions and goals and work is checked or verified visually and by results.
  • Decisions are made within specific store policy constraints and are overseen by a member of store management.

Interpersonal Contacts:

  • Contacts are made with others both inside and outside the organization.
  • Internal contacts frequently include the Store Manager, Assistant Manager(s), Supervisor(s) and other store staff.
  • External contacts regularly include customers and may occasionally include vendors.

Supervisory Responsibility:

  • No supervisory responsibilities

Specific Job Skills:

  • Ability to conduct interpersonal interactions with customers and other company personnel.
  • Demonstrated ability to work well in a team environment and contribute to the smooth operation of the store.
  • Basic math, organization skills and ability to operate a POS system required.
  • Ability to model positive customer service skills at all times.
  • Must be able to utilize sales and customer service techniques.
  • Must be willing to work within established company guidelines.
  • Must be able to effectively utilize sales and customer service techniques.
  • Resolves routine questions and tasks, and seeks guidance on non-routine questions. Impact is limited to the accuracy of tasks and the maintenance of an exceptional customer experience.


  • High school diploma or equivalent.


  • Requires less than 2 years of general experience.
  • Previous retail sales experience and/or experience working in a customer service environment is strongly preferred.

Job Conditions:

  • Ability to use a telephone and computerized systems.
  • Perform repetitive movements of the arms and shoulders.
  • Stand for extended periods of time up to 8 hours per day.
  • Move freely around store, bend, twist, reach, squat, and climb a ladder.
  • Regularly lift/carry up to 40 pounds.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

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