Jack Henry and Associates Implementation Coordinator (Web Solutions) in Cedar Falls, Iowa

Job Description

Jack Henry & Associates is seeking the talented, the focused, to join our team of Implementation Coordinators for the Web Solutions team. As an Implementation Coordinator you will be the first impression and initiate the client relationship post sale. The Implementation Coordinator acts as the primary point of contact for project implementations and must heavily focus on strategic delivery of ProfitStars solutions through client discovery, coordinating resources, extensive product knowledge and constant adaptation and management of client expectations. This position’s main goals are to uncover, articulate, and manage the vision for every implementation across internal and external teams, mobilize resources internally to meet customer needs as their advocate, and strive to launch customers as a reference of ProfitStars.

This team has the opportunity to directly assist our clients with the design and implementation of their custom websites. This team of coordinators works with clients through the entire website development project from creation to launch. The Implementation Coordinator will work to set timeline expectations to ensure deadlines are met. The Implementation Coordinator will assist with entering site content, and conduct content management system training with clients. Once the site is live, the Implementation Coordinator will transition the client to the technical support team.

If you want to be part of a team that assists clients in making a great first impression on the web, this position may be for you! Jack Henry & Associates offers a great array of benefits, a casual and relaxed work environment, and a company culture that encourages professional growth and development!

This position is based in our Cedar Falls IA office.


  • Must have a minimum of 18 months experience in customer service and or customer facing liaison role.


  • Bachelor’s degree is preferred.

  • Experience within Financial Technology industry is preferred.

  • Experience with a Content Management Systems (CMS) is preferred.


  • Focus on cultivating positive customer experience to build lasting client relationships and ensure a successful implementation.

  • Build and maintain effective working relationships serving as liaison between both internal and external teams.

  • Monitor all phases of the implementation and escalates issues when necessary.

  • Implementation lead to an average of 30 client projects, in detail, through all various stages of implementation.

  • Proactive & regular client communication through various channels; delivery and mange client expectations for project timelines throughout life of implementation.

  • Detail focused with the ability to manage/organize all incoming communication and documentation necessary to track progress of implementation.

  • Quality Assurance to all aspects of development through final phases of implementation.

  • Work iteratively and collaboratively with client through all phases of implementation.

  • Administer CMS training with client on their site upon initial delivery.

  • May identify items that are outside the scope of a standard installation and participate in project actives related to those items.

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.