Kforce Senior Business Analyst in Burbank, California

Kforce has a client that is seeking a Senior Business Analyst in Burbank, California (CA).Summary:The Business Analyst Senior will be part of Health Plan Sales and Marketing Help Desk team which supports the users of Marketing, Sales, and Broker administration systems. The position will perform system administration duties on 28 local Microsoft Windows based servers. This individual also serves as technical resource on data availability, structure, security and system interfaces for multiple programs/systems. The position interfaces with internal business clients and Information Technology to deliver system capabilities that meet business objectives.Responsibilities:

  • Administrate and maintain the Health Plan Technology Services group SharePoint Farm/SQL server for all site collections

  • Assist SharePoint users with setting up new sites, restoring deleted documents, and resolving site access issues

  • Administrate NICE Perform platform, including server and application administration

  • Configure local call center ACD system including call scripts, agent administration, and call center reporting support

  • Business Objects Crystal Reports server administration

  • Administer Track-It! the internal service desk incident and work order management tool

  • Administer the RightFax electronic faxing system and ensure system meets all requirements for PCI compliance

  • Minimum requirement - Bachelor's degree in computer science, information technology, or related

  • Minimum number of years of experience required - 6+ years

  • Microsoft SharePoint Server Administrator experience

  • Microsoft SQL Server Administrator experience (at least 6 years); must be able to remove, install, and configure this software on the server

  • Microsoft IIS Server Administrator experience (at least 4 years); must be able to remove, install, and configure this software on the server

  • NICE Perform administration experience (preferred)

  • RightFax electronic faxing administration experience (preferred)

  • Telephony experience preferred (Avaya CMS and AES experience a plus)

  • Knowledge of BMC Track-It! backend (preferred)

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours