Cass Information Systems, Inc. Business Analyst in Breda, Netherlands
We are seeking a Business Analyst who is responsible for strategic support of clients in the daily activities related to their various business needs. The Analyst is responsible for responding to internal and external requests in an effort to identify process improvements, facilitate solutions and continually maintain the client’s established business relationship with Cass. The Business Analyst supports service activities and analyzes complex data for assigned European clients and assists with the design, testing and implementation of associated transportation information systems and audit services. If interested in expanding your analytical skills in a technical environment using data analytics, project management and account management skills, please review the details of this position.
Primary position responsibilities:
Analyze and clarify freight rate agreements received from clients so that these rates and business rules associated with these rates can be setup in Cass’ rating engine.
Analyze complex and large amount of shipment and invoice data
Independently interact with clients via telephone, email and in person to understand needs, answer questions and resolve issues related to account processing (data & requirements gathering)
Provide superior, professional, ongoing and consistent communication and consultative support, with designated clients.
Proactively resolve issues and implement strategies for successful client relationships
Thoroughly analyze processed data and issues and requests; communicate resolutions verbally and in writing, customizing solutions to meet client’s needs.
Train external users (clients/carriers) on new and existing services.
Assist in documentation of procedures/user manuals
Act as a positive representative of the company, both internally and externally, in accordance with written principles of the organization.
Update account manager of significant issues on a timely basis.
Possess a thorough understanding of and have the ability to explain and promote our web-based services.
Knowledge and minimum requirements:
Well-developed organizational skills in order to handle multiple tasks simultaneously.
Technologically savvy with the ability to learn proprietary web-based systems. Proficient in Microsoft Office Suite (incl. Excel advanced level) and SQL database.
Self-directed with the ability to work with little supervision.
Demonstrated ability dealing with a broad range of situations that require diplomacy, confidentiality and sensitivity.
Ability to analyze complex details to resolve processing issues and provide customized data/reports.
Positive, professional & friendly attitude.
Ability to quickly comprehend new concepts and embrace them.
A general level of knowledge acquired through completion of a bachelor’s degree in business administration or a related field or equivalent experience.
One to two years of customer relations experience in a technical service environment, or other related experience preferred (preferably in logistics & transportation).
A strong ability to communicate effectively, both written and verbally at all levels; proficiency in written and spoken English and preferably Dutch.
Work location: Cass Breda office.
Willingness to travel internationally.
A highly dynamic work environment.
A challenging and exciting role with responsibility and opportunity to actively contribute to the business.
Working for a company that has built a strong reputation with its clients.
A competitive salary commensurate with your experience and benefits including profit sharing bonus and pension.
If you want to be part of this dynamic team please apply directly to this position via the “Apply” button. You will be required to create an account and provide an application letter and curriculum vitae, contact information and other pertinent employment information.
About our company:
Cass Europe b.v. is a subsidiary of Cass Information Systems, Inc., the leading provider of transportation, utility and telecom invoice payment and related business intelligence services, disbursing $40 billion annually on behalf of its customers. The support of Cass Commercial Bank, founded in 1906, makes Cass Information Systems unique in the industry. Cass (NASDAQ: CASS) is part of the Russell 2000® Index.